Job Abstract

About Us

Do you see yourself as an Assistant Director of Convention Services? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Key Accountabilities

Assist in overseeing all functions of the Conference/Conventions Services Department. Ensure that all conferences, meetings and group activities are coordinated and managed within client expectations. Upsell client events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and client fulfill group contract commitments.

People

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales Staff, Executive Chef, Banquet Manager and convention services staff, and hotel Executive Committee.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to arrange services
  • Other contacts as needed (Professional organizations, community groups)
• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment. Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure client satisfaction.

Responsible Business

• Direct the day-to-day activities of the conference/convention services team, plan, organize, and assign work and communicate goals. Advise staff of formal policies and procedures.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Schedule conventions and business group activities and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Plan and conduct pre-event and post-event meeting with clients and catering staff. Complete forecasts, plans, and sales production reports for management.
• Monitor and ensure all functions are set-up, refreshed and broken down in compliance with scheduled times and department procedures.
• May serve as manager on duty when required.
• May perform other duties as assigned.

Financial

• Assist management in the preparation of the annual departmental operating budget, and financial plans which support the overall objectives of the hotel.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

Accountabilities

Typically the top job responsible for the coordination and servicing of hotel’s convention and/or conference space. Typically manages both professional level and administrative support employees in a full service hotel with high volume catering, banquet, and/or convention facilities.

What We Need From You

Key Skills & Experience:

• Bachelor's Degree in marketing or related field or equivalent
• 3+ years total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience.
• Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May be required to work nights, weekends, and/or holidays.

What We Offer

The salaried pay range for this role is $94,000 - $110,000. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans