Job Abstract

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Technical Support Analyst II to join our team in the Belcamp, MD.

Responsibilities include, but are not limited to:

• Providing writing and editing services across Intel Enablers/Mounted Systems
• Producing/Rewriting tech manual content or performing editing and formatting to ensure it passes quality checks before review and signature
• Create line art (2D, isometric) from CAD renders, exploded views, to support detailed parts information and maintenance procedures
• Compose and edit computer-generated flat line, isometric drawings.
• Serves as command expert on technical data media innovation
• Develops requirements and provides technical guidance and direction for preparation of technical publications
• Assisting leads, engineers, and analysts by advising content outline and structuring
• Collaborating with SMEs to design, write, revise, peer-review, and/or edit technical documentation, including whitepapers, standard operating procedures, plans, metrics, outlines, or presentations, as it relates to demonstrations or deliverables
• Assisting with management for updates, version control, and revisions to knowledge management repository in SharePoint/Confluence/JIRA/Constant View/etc.
• Participate on Intel Enablers/Mounted Systems calls/meetings to capture new tasking and ensure all open tickets and tasks are properly managed and addressed through JIRA/Confluence/MS TEAM/SharePoint/Volta/etc.
• Collaborating consistently with leads, customer, and team to capture and provide updates
• Periodically report metrics and corresponding analysis for client review and strategic information and planning
• Understand and monitor operations processes, including but not limited to Business Continuity Planning and Strategic Planning
• Ensure effective controls, countermeasures, processes are in place and optimized to maintain a strong organizational posture
• Identify gaps and bottlenecks in the presentation and reporting of data within and to the JIRA dashboard, including issues related to schedule, performance, capacity, interoperability, scalability, and manageability

Basic Qualifications:

• Bachelor's Degree and 4 years of position-specific relevant experience
• Need proficiency in common software i.e. AutoCAD, Adobe Illustrator/Photoshop, ISODraw
• Proficient in MS Word, PowerPoint, Excel, Teams, and SharePoint
• JIRA/Confluence/Agile Knowledge/Technical Writing

Preferred Qualifications:

• Certified Scrum Master, Certified Agilist, Project Management Professional, Certified Technical Writer (CTW)
• Bachelor's degree in STEM or related discipline
• Master's degree (Writing, Communication, or STEM)

Security Clearance Requirements:

• TS/SCI Eligible

Physical Requirements:

• Sedentary Position

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.