The function of this position is to provide engineering and tier three support to Teleflora’s development and server infrastructure environments. You'll work closely with application, web and database teams in the planning, design, implementation and maintenance of Teleflora systems, component services and related applications. Provide engineering support and Dev-Ops automation for the Teleflora Linux based environments. Provide troubleshooting and testing of systems and make recommendations for... more details
Job Description
Job Summary:
The function of this position is to provide engineering and tier three support to Teleflora’s development and server infrastructure environments. You'll work closely with application, web and database teams in the planning, design, implementation and maintenance of Teleflora systems, component services and related applications.
Provide engineering support and Dev-Ops automation for the Teleflora Linux based environments.
Provide troubleshooting and testing of systems and make recommendations for upgrades and enhancements as necessary
Monitor system usage and service / availability levels; develop and maintain measurement reporting; track related costs based on both internal and external usage
Evaluate new products; making recommendations accordingly
Assist in the definition of server related policies and standards and ensures security and disaster recovery requirements are met in order to maintain defined service levels
Maintain awareness of departmental budget goals and of project status, identifying conflicts and proactively communicating them to the appropriate individuals / department(s)
Assist with the development, maintenance and testing of Teleflora Disaster Recovery procedures and controls to ensure integrity of the systems and to minimize downtime
Qualifications
Education:
Bachelor’s Degree in Engineering, Computer Science or other technical disciplines or 5+ years’ work experience. High School diploma or equivalent required
Experience:
Experience building sophisticated and highly automated infrastructure
Advanced proficiency in managing and supporting a production-class (24 x 7 x 365) environment
Prior success in automating a real-world production environment
Experience with seamless/automated build scripts used for release management across environments
Understanding and experience with code deployment (tagging)
Understanding of Service-Oriented Architecture (SOA and REST)
Knowledge:
Strong practical Linux system administration skills in a Cloud or Virtualized environment
Experience with Chef, Puppet, Salt, or Ansible type tools in production environments with many nodes
Familiarity with Redhat Satellite, Terraform, and JSON or YAML or equivalent.
Understanding of rpm packaging
Strong scripting skills, i.e. Python, Bash, Ruby, Perl, Go, etc.
Experience with revision control source code repositories (Git, SVN, Nuget, Mercurial, Perforce)
Management of continuous integration servers like Jenkins, Bamboo and TeamCity
Familiarity with monitoring tools like Nagios, Splunk, SiteScope, etc. Experience with automated testing tools (Selenium, JMeter)
Physical and Mental Requirements:
Strong written, verbal, analytical, technical, and interpersonal skills are essential
Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction
Work well within a collaborative team-based environment, supporting the objectives of the entire group
Utilize strong problem-solving skills
Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction
Demonstrate technical aptitude and enthusiasm in various system technologies and disciplines
Maintain a constant awareness and understanding of emerging technologies and methodologies
Additional Information
Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
Opportunities for development and internal mobility
Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
Companywide problem solving and continuous improvement training
Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
Company focus on wellness and health
Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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