Job Abstract

JOB SUMMARY:

The Operations Support Specialist is an integral member of the Operations Staff Services Team, a team that functions as a point of support for operations. The Operations Support Specialist will be accountable for a variety of tasks and projects which may include the corporate housing experience, the application review and approval process, bookkeeping support, and any other assignments needed for the betterment of our property operations.  The Operations Support Specialist is also responsible for all administrative duties related to the operations support function in our customer relationship management (CRM) software. Through all assigned duties, tasks, and projects you will be expected to provide exceptional customer service to residents and colleagues.

WHAT YOU WILL DO:

• Provide quality customer service experiences through all interactions with internal and external partners.
• Participate in the administration of our corporate housing program with duties.
• Responding within two hours for all incoming corporate housing requests.
• Respond to any corporate resident concerns and communication in accordance to policy.   
• Manage corporate resident documents and additional paperwork as needed.
• Handle all aspects of the prospect and resident journey for our corporate client.
• Manage the application approval process for the corporate housing program while working collaboratively with our Sales Team.
• Work on projects and programs related to the operational support for the Essex portfolio of communities.
• Maintain information library for property specific details, suggesting updates as necessary.
• Exercise discretion as it relates to confidential resident, property and company information.
• Compliance with company standards as defined in the Human Resources Policy Manual, E-Way Processes and Procedures, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Complete all assignments timely and accurately.

WHAT YOU WILL NEED:

• High school diploma or GED equivalent is required.
• Associate's degree (AA) or equivalent from two-year college or technical school is preferred.
• 1 to 2 years of Operations Support experience preferred.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.
• Involves frequent interaction with clients or customers. Requires effective communication skills and a professional demeanor.
• Work environment may include client offices, meeting rooms, or other external locations.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• This role does not require any travel; work is primarily conducted at the office.

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.