NORTA is seeking a Manager of Planning & Scheduling to lead the team of planners, schedulers, and analysts responsible for developing service plans and schedules, strategic service plans and initiatives, and performance insight to deliver transformative transit service in the New Orleans region, in line with the agency’s vision and goals. The position reports directly to the Chief Planning & Capital Projects Officer and is responsible for organization, coordination, and oversight of route schedu... more details
Description
Non-Represented Employment Opportunity
OPEN TO CURRENT RTA EMPLOYEES ONLY
To apply for this exciting career opportunity, please visit norta.com/jobs This bulletin is posted to establish or add to a qualified list of candidates
The New Orleans Regional Transit Authority (NORTA) gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools, and fun seekers to entertainment, shopping areas, and restaurants. We provide mobility to residents of the city, as well as its many visitors. NORTA’s system includes 5 streetcar lines, 30 bus routes, 2 ferry routes, and paratransit services. Our passengers take more than 19 million rides every year. NORTA has entered an exciting period of transformation and modernization as a fully public agency well underway implementing its Strategic Mobility Plan including a recently completed network redesign in late 2022; over $55 million awarded to build passenger facilities and acceptance into the Capital Investment Grant program for its first Bus Rapid Transit (BRT) corridor.
REPORTS TO Chief Planning & Capital Projects Officer
TITLES OF POSITIONS REPORTING DIRECTLY TO THIS JOB Service Development Manager Senior Planning & Scheduling Analyst Planning & Scheduling Analyst II Service Analytics and Innovation Analyst
SUPERVISOR RESPONSIBILITIES
Supervises and manages a team and/or management processes including the full range of management duties.
Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity.
Delegates and oversees the daily workflow of the department.
Motivates, guides, mentors, and coaches employees in their development.
Identify training needs for direct reports employees; develop and support career development goals of department employees
Recommends to senior management internal promotions and changes including discipline and terminations of employees by company policy.
JOB SUMMARY NORTA is seeking a Manager of Planning & Scheduling to lead the team of planners, schedulers, and analysts responsible for developing service plans and schedules, strategic service plans and initiatives, and performance insight to deliver transformative transit service in the New Orleans region, in line with the agency’s vision and goals. The position reports directly to the Chief Planning & Capital Projects Officer and is responsible for organization, coordination, and oversight of route scheduling and service planning to develop safer, faster, more convenient, and comfortable public transportation services throughout NORTA’s service area.
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Examples of Duties
The physical demands described here must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request
ESSENTIAL FUNCTIONS
Direct the NORTA’s planning team in developing and implementing short- and long-range transportation service planning initiatives and projects.
Direct the NORTA’s scheduling team, in coordination with the Operations and Asset Management divisions, the region’s other transit agencies, and the local community, to develop system plans and service adjustments necessary to address the transportation needs of NORTA’s service area.
Support the progress of implementing the Strategic Mobility Plan (SMP), recently updated in 2023 to fully execute the strategic vision of the Authority related to service planning and development as provided in this guiding document.
Oversee periodic development of a Comprehensive Operations Analysis and its implementation, in coordination with the executive team.
Coordinate service planning, scheduling, and run-cutting activities with the Operations and Asset Management divisions to ensure a continued positive working relationship with represented labor organizations as required by the US Department of Labor and the Federal Transit Administration.
With the Director of Capital Projects, support the development and annual updates of the 5-year Capital Investment Program (CIP), including capital project needs from the RTA’s Transit Asset Management Plan.
Supervise the collection and reporting of ridership and service data for the National Transit Database (NTD).
Supervise collection and analysis of internal data as may be determined appropriate for the performance and impact of NORTA’s transit service for the benefit of improved service delivery, management, administration, and strategic decision-making, and support the development of data reporting tools
Support the implementation of service delivery software modernization initiatives for both fixed-route and paratransit services.
Ensure department policies, including Fixed-Route Service Standards, and standard operating procedures (SOPs) are used by teams; initiate updates to policies and SOPs as needed; and recommend and implement new policies and SOPs as approved by division leadership.
Provides policy recommendations, technical assistance, and information to the Board Commissioners, executive management, and departments involved in transit service, asset management, and the prioritization of capital project decision-making.
Represent the Authority at public hearings, meetings, advisory boards and committees, other governmental agencies, and the public.
Manage and help create documents that explain work outputs and analysis – for technical and non-technical client audiences.
Keeping skills current by learning new practices, approaches, and techniques.
Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
Other duties and departmental supervision may be assigned.
Qualifications
EDUCATION
Bachelor’s degree in Urban / Transportation Planning, Engineering, Public Administration, Business, or a related field from an accredited college or university
A Master’s degree in public administration, engineering, or urban planning, is preferred and may be considered instead of up to two (2) years of experience.
EXPERIENCE
Ten (10) years of progressively responsible professional experience in one or more of the transit departmental functions of asset management, operations, project management of major transit capital projects, engineering, or planning. Minimum of five (5) years of management experience.
LICENSING REQUIREMENTS/DEMANDS
A valid Louisiana Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. American Institute of Certified Planners (AICP) preferred Must submit to a criminal background check, the results of which must meet hiring criteria for the role. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. Normal office environment.
May work outside normal work hours (i.e. evenings and weekends). AFFIRMATIVE ACTION/EEO STATEMENT NORTA is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity. This classification is at-will and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS & ABILITIES
Theories, principles, and practices of transportation planning, finance, transit operations, and transit asset management
Public administration principles and methods, including goal setting, program and budget development, and implementation.
Understand, interpret, and apply related applicable local, state, and federal laws, rules, and regulations governing budgeting and funding for a public transportation agency, including FTA policies.
Complex financial modeling, especially public finance and real estate development
Social, political, and environmental issues influencing transit projects.
Business process improvement and change implementation.
Modern leadership and management practices.
Planning, organizing, and directing the work of a department with various organizational functions.
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes.
Exercising sound judgment and creativity in making decisions.
Communicating effectively in writing, in meetings, and public presentations.
Preparing comprehensive reports and correspondence.
Manage and provide oversight of a program of projects.
Develop and implement objectives, policies, procedures, work standards, and internal controls.
Strong analytical skills and the ability to manage data.
Familiarity with transit planning and scheduling software and CAD/AVL systems.
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