Job Abstract

Diagnose, repair, and report installation and service issues both "at-fault" and "no-fault" of Service Champions. Implement action plans to train on issues seen in the field. To coach, teach, train, and ensure the success of all service technicians and installers. Coordinates with the Dispatch Department to ensure any warranty issues on recent service calls are completed beyond the client's satisfaction. Diagnoses malfunctions of heating and air conditioning systems and/or components for the pur... more detailspose of identifying repair/replacement needs necessary to maintain equipment and systems. Repairs heating and air conditioning systems and related equipment (e.g. unit heaters, pumps, safety controls, etc.) for the purpose of providing residents with comfort. Maintains tools, supplies, and/or equipment (e.g., torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) to ensure their availability and safe operating condition. Orders repair parts and supplies (e.g. replacement parts, filters, compressor saver kits, associated hardware, etc.) for the purpose of maintaining inventory and ensuring availability of required items. Prepares documentation (e.g. warranty parts, service records, requisitions, work performed, etc.) for the purpose of providing written support and/or conveying information. Review warranty calls daily to improve the overall department quality and to prevent future warranty calls. Partners with the Service Manager weekly to review current areas of team training opportunities based on warranty calls completed. Conduct pre-season tune-up training prior to the club membership drop. Verify and confirm all technicians are providing our clients a consistent WOW precision tune-up and professional cleaning. Performs other tasks as assigned by the HVAC Service Manager or Dispatch Department.
Qualifications
Strong communication and customer service skills Ability to work with high degree of integrity and promote positive company image Analytical, Focused on Quality, and Results-driven Ability to understand and follow oral and written directions Excel within a team environment and willing to support all areas of our business Satisfactory passing of mandatory pre-employment drug screen and background check Valid driver's license, with minimal DMV infractions Benefits:Competitive hourly pay commissions. Company vehicle gas card. Company uniforms, cell phone, & tablet. Medical, dental, & vision insurance. Life and supplemental benefits 401 K with company match. Paid time off and holidays. Professional development opportunities.