Duty Manager Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team's goals and objectives. Serve as the primary customer service liaison and identify new business opportunities. Responsibilities Deliver effective passenger services solutions to our customers Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements Addres... more details
Duty Manager
Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.
Responsibilities
Deliver effective passenger services solutions to our customers
Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
Address and resolve customer service issues in a timely manner with professionalism
Review new airline and vendor contracts and provide feedback
Meet with customers regularly to receive feedback and monitor satisfaction levels
Build and maintain relationships with key stakeholders
Manage safety and security procedures to comply with HHS operating standards
Create a positive and inclusive work environment to lead and motivate team members
Monitor and/or conduct required training of team members
Skills
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
2 to 5 years of management experience
Ability to work a flexible schedule that may include nights, weekends, and holidays
Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
Knowledge of applicable FAA and OSHA regulations
Experience negotiating contracts
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer skills including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
Not Required But a Big Plus
Proficiency in languages other than English, especially Spanish
Cabin Cleaning, Wheelchair Operations, Janitorial, and Skycap.
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee assistance program (EAP)
Employee resource groups (ERGs)
Career development and ongoing training
Important to Know
Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
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