Bookkeepers are tasked with ensuring resident accounts are current and accurate. They devise and implement strategies that assist in achieving delinquency and collections goals and maximize NOI. They are detailed-oriented, customer service focused, and able to work in a fast-paced environment. WHAT WE EXPECT FROM YOU: Oversee the financial credit counseling program to ensure effectiveness and efficiency of all involved processes Prepare and process all payments and receivables daily Ensure all r... more details
Ensure resident accounts are accurate and current, collection experience a must and perform all Credit Counselor duties. Excellent written and verbal communication skills, strong organizational skills. Spanish a plus.
WHAT WE ARE LOOKING FOR:
Bookkeepers are tasked with ensuring resident accounts are current and accurate. They devise and implement strategies that assist in achieving delinquency and collections goals and maximize NOI. They are detailed-oriented, customer service focused, and able to work in a fast-paced environment.
WHAT WE EXPECT FROM YOU:
Oversee the financial credit counseling program to ensure effectiveness and efficiency of all involved processes
Prepare and process all payments and receivables daily
Ensure all resident accounts are accurate and current
Establish and execute an effective collection strategy to achieve monthly delinquency and write-off goals
Create and submit Failure to Pay Rent suit list accurately and timely
Provide documentation for legal actions, as needed
Ensure all bookkeeping processes and reporting are completed in accordance with internal quality control standards
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Understanding of basic bookkeeping and accounting principles
Attention to detail
Knowledge current applicable laws
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology including Microsoft Office
Experience with Yardi software products a plus
Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
Three years of experience in a property management setting
Experience in customer service, sales, marketing, or real estate
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