Job Abstract

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Job Profile Title

Job Description Summary

Job Description

Job Responsibilities

The AD-RCRO reports to the ADCR (via solid line) and is responsible for a variety of duties with an emphasis on:

• Promoting Operations: Act as a subject matter expert with a comprehensive knowledge of functions, processes, technologies, and ACC resources as it pertains to clinical research. Serve as a resource and mentor as locations develop their own best practices and standard operating procedures. Provide consultative services to teams and units (at all stages of growth) with regards to clinical research frameworks (e.g., structures, workflows, etc.) using guiding principles, individual experience, and the collective experience of Penn locations. Identify gaps in services at other locations and endeavor to help them fill those gaps with ACC central/shared resources (e.g., legal, billing, finance, etc.) or local resources (as appropriate), ensuring a consistent and smooth integration process. Encourage knowledge sharing to promote participant safety and satisfaction, and to increase efficiency and improve processes.

• Developing and Fostering Relationships: Create and maintain positive relationships, encourage meaningful collaboration, and create guidelines for collaborative efforts between locations. Assist with communication-related issues between/among locations and central/shared resources. Help stakeholders understand the differences between locations, take initiative to proactively solve conflicts, and engage in conflict mediation.

• Exchanging Information: Serve as the official point-of-contact, intermediary, and representative for stakeholders, addressing questions and concerns as they arise. Facilitate the exchange of information and expertise through diverse channels. Importantly, this includes developing a fluid transfer structure that is patient-centered and optimizes data integrity when research participants, investigational products, and samples are transferred between sites. Flag and prioritize any risks associated with subject safety while simultaneously navigating a complex compliance landscape with unique clinical, regulatory, administrative, and financial needs.

Collect and follow key metrics (performance and outcomes) to measure the health of each research team. Support the implementation of new procedures or operational changes to ensure compliance with regulations and internal policies. Conduct post-mortems after an incident is wrapped up and use this information to improve processes and relationships. Act as a member/representative of the ACC in all communications, always demonstrating a collaborative and professional attitude.

All work will be performed independently with minimal supervision or direction; some work-related responsibilities may occur outside of regular business hours. Work requires travel between offices and entities.

Qualifications

• Bachelor of Science, Bachelor of Arts, and 7 to 10 years or Master of Science, Master of Arts, and 5 to 7 years of experience or equivalent combination of education and experience is required or of progressively responsible experience including a minimum of five years managerial/leadership experience, or combination of education and relevant experience required. Candidate must have: (1) excellent leadership qualities, including the ability to motivate and earn the respect of other staff, (2) time-management, compassion, and problem-solving skills, (3) the ability to communicate instructions clearly and effectively, and (4) the energy and stamina required to supervise a number of activities, which requires ongoing movement. The incumbent is required to possess and maintain a valid driver's license in their state of residence. Experience in oncology preferred but not required.

Job Location - City, State

Department / School

Pay Range

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. 

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay