Job Abstract

JOB PURPOSE

The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

Preferred: Associate's degree

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)

TECHNICAL REQUIREMENTS

Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed

Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology

YEARS OF RELATED WORK EXPERIENCE

Minimum: Two (2) years of experience in an office, hospitality, or customer service environment

Preferred: Two (2) years of Patient Access or healthcare scheduling experience