Job Abstract

In this role, you will serve as the Lead Patient Navigator in the assigned Hematology-Oncology clinics working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction. The incumbent is expected to use in-depth knowledge of UCLA Health’s processes and resources to creatively and effectively facilitate patient care and the overall patient experience. The incumbent also will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and their families, physicians, and clinic staff.

Salary range: $32.98/hr - $45.40/hr

Required:

• Ability to make independent judgments and to evaluate complex issues.
• Administrative abilities to resolve complex and sensitive issues with diplomacy.
• Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
• Skill in working independently with a minimal amount of direction.
• Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel.
• Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials.
• Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures.
• Working knowledge of medical oncology terminology.
• Working knowledge of University policies, procedures and forms as they relate to performance of job duties
• Skill in performing duties with frequent interruptions and/or distractions.
• Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with electronic medical record systems.
• Demonstrated knowledge of appointment and encountering procedures.
• Knowledge of insurance authorization and verification process.
• Skill in analyzing information, problems, situations, practices and procedures.
• 1 year oncology related work experience.