Are you a polished training professional with a strong aptitude for Web-based applications? Do you have experience with online and face-to-face presentations? LRP Media Group is looking for a Product Implementation Trainer and Support Representative to provide implementation training and help desk support for our Web-based legal resources and e. Learning sites. Responsibilities Work with customers to develop roll-out and implementation plans. Provide help desk support and customer research assis... more details
Product Implementation Trainer
Job LocationUS-PA-Dresher
ID2024-1426
Relocation?
No
Type
Regular Full-Time
Overview
Are you a polished training professional with a strong aptitude for Web-based applications? Do you have experience with online and face-to-face presentations?
LRP Media Group is looking for a Product Implementation Trainer and Support Representative to provide implementation training and help desk support for our Web-based legal resources and eLearning sites.
Responsibilities
Work with customers to develop roll-out and implementation plans
Provide help desk support and customer research assistance for a variety of Web-based applications
Develop and maintain telephone and email customer relations
Adapt customer support strategies for users with varying levels of computer literacy
Follow up and resolve customer support issues via telephone and email
Manage and update an extensive database documenting activities and customer contacts
Position Requirements
High school diploma or GED
Ability to work a hybrid schedule at the Horsham, PA office, one day a week.
Proficient knowledge of Microsoft Windows and Office
Aptitude for using, training, and trouble-shooting Web-based applications
Ability to quickly learn new software concepts
Effective communication skills, verbal and written
Ability to work comfortably in a team environment to achieve common goals
Reliable transportation and a valid driver's license
Ability to travel out of state and overnight up to 25%
Desired Qualifications:
Previous help desk experience
4-year degree preferred, but not necessary
LRP Media Group is an innovative media giant that has been in business for over 40 years.
Believes in a strong work-life balance and that challenging work should benefit the customer, the company, and you.
Provide competitive salaries and an attractive benefits package, including group health insurance, paid sick and vacation time, holidays, and a 401(k) Retirement Plan with a company match.
Promotes an inclusive work environment that fosters personal growth, provides resources for wellness, and is overall enjoyable.
Check out the reviews from current verified employees at https://www.comparably.com/companies/lrp-publications
LRP is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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