Where You'll Make an Impact:Ensuring the successful performance of Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons. Supervise the daily operation of services for the hotel room operations, deposits & billing. Address all guest service needs and resolve any service-related problems or issues. Understanding guests' ever-changing needs and expectations. Monitoring order supplies. Perform administrative duties including attendance records & coaching and counseling. Addre... more details
Assistant Housekeeping Manager-Full-Time-Maryland
ID
2024-8442
Division
Hotel
Department
Live Hotel Housekeeping
Employee Type
Full-Time Exempt
City
Hanover
Overview
Why We Need Your Talents:
Here at Anne Arundel County’s only AAA four-diamond rated hotel, your skills will be most helpful in managing all functions of 310 guestrooms, including 52 suites. You will be responsible for conducting routine inspections of housekeeping operations to maintain standards as well assupervising the schedule of housekeepers.
Responsibilities
Where You'll Make an Impact:
Ensuring the successful performance of Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
Supervise the daily operation of services for the hotel room operations, deposits & billing.
Address all guest service needs and resolve any service-related problems or issues.
Understanding guests' ever-changing needs and expectations.
Monitoring order supplies.
Perform administrative duties including attendance records & coaching and counseling.
Address all departmental maintenance and equipment needs.
Assist in managing the budget for the Front Office.
Ensure the safety and security of employees and customers.
Achieve measurable goals to ensure the highest level of guest service/satisfaction.
Review staffing levels to maintain budgeted levels of employment.
Review rooms activities and promotional status with Hotel leadership.
Meet with departmental directors and managers as necessary.
Skills to Help You Succeed:
Effective communication.
Ability to:
Read and interpret instructions for guests.
Analyze and interpret departmental needs.
Solve complex problems.
Leadership and team building.
Knowledge of front office and reservation procedures and Innkeepers Laws.
Budgeting and bookkeeping
Customer service.
Strong organizational skills.
Scheduling
Qualifications
Must-Haves:
High School Education or equivalent.
Three (3) to five (5) years of experience in a high-volume hotel, front office, reservations, or room division management with a four (4) year degree in a related field or equivalent work experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
Lifting up to 20lbs
Pushing/pulling 20lbs
Carry up to 20lbs
Infrequent bending/kneeling
Frequent walking, standing, and sitting.
Climbing steps
What We Offer
Perks We Offer You:
Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
Onsite Wellness Clinic.
Generous retirement savings options.
Free uniforms and parking.
Discounted meals.
Service and Attendance bonuses.
Tuition reimbursement.
Advancement opportunity.
Discounts on hotels, theme parks, travel, and more!
Life at Live!
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
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