Job Abstract

ROLE SUMMARY

The Specialty Care Operational Excellence Director role is an integral member of the Global & US Medical Affairs Teams, and the Operational & Change Excellence Team.

The Specialty Care Operational Excellence Director leads the development and implementation of key US Field Medical Leadership Team (FMLT) initiatives that have an impact on multiple Medical Affairs stakeholders and markets. They combine organizational, project management, financial excellence and understanding of Medical Affairs strategic priorities, with the goal of seamless execution of medical plans.

They are a part of a working environment where colleagues understand and exhibit customer-focused medical professionalism with honor and integrity. The role reports to the Specialty Care Operational Excellence Team Lead with strong dotted line to the US Field Medical Lead  and closely collaborates with the Global Medical Affairs and US Categories Medical Affairs colleagues, Operational & Change Excellence Colleagues, and cross functional partners.   

ROLE RESPONSIBILITIES

Strategic and Organizational Alignment and Initiatives

• Contributes as a thought partner to the assigned Field Medical Affairs Lead(s) and teams to develop and define future looking vision, mission, and strategic initiatives.
• Supports the assigned Field Medical Affairs Lead(s) to drive alignment and coordination of goals, priorities, and efforts across Medical Affairs categories and asset teams, and with other cross functional partners.
• Supports the implementation of organizational/team-specific change management plans for Medical Affairs, in collaboration with the Change Management team members.
• Leads identifying, raising/sharing, and implementing best practices; ensuring consistency in overarching processes and systems, where needed; and developing partnerships with key colleagues in other functional areas to ensure ongoing alignment and efficiency.

Project and Operational Support

• Develops and maintains business relationships with Finance, Contracts & Outsourcing, Compliance and Operational Excellence colleagues to assist in Medical Affairs project advancement.
• Drives the creation/implementation of medical processes, appropriate SOP’s, working with key stakeholders, to support strategy and execution of Medical Affairs, data generation/communication activities.
• Coordinates with other Operational Excellence Team members across categories to standardize approaches, processes, SOPs, etc.
• Supports asset-specific governance committees to drive forward effective decision-making.
• Supports assigned Medical Affairs activities/initiatives -  including development and monitoring of project and program plans and tracking of milestones.
• Drives agendas and supports facilitation of Field Medical Team meetings, ensuring minutes are recorded and filed.
• Provides presentation development support for internal meetings.
• Develops and leads tracking of performance / activity measurements (metrics) as appropriate, and shares / coordinates with the Medical Impact and Outcomes team.
• Collaborates and aligns with key internal stakeholders and other Operational Excellence colleagues for consistency and alignment as appropriate.
• Serves as US Field Medical Governance/Compliance Lead for all customer facing medical teams within Pfizer Specialty care , liaising with Legal, Compliance and Governance on processes and issues related to US Specialty care Field Medical while ensuring continuous training and understanding across US field teams. 

Financial Management / Tracking for Asset and/or Field Medical

• Responsible for all aspects related to financial management, forecasting and accruals for Field Medical area.
• Provides budget and resource information to Medical Lead(s) to enable optimal portfolio management and alignment between priorities and resource allocation.
• Develops integrated Medical project / program budget plan for Field Medical Group.
• Collaborates with Medical, Finance, and Financial Systems teams to ensure accurate forecasting and budget management
• Responsible for maintaining financial information and data integrity in source system/platform(s), including partnering with the Portfolio on Demand (POD) team and other key stakeholders to support timely contracting and project/financial tracking.
• Develops and maintains project forecast to provide management with accurate YTD budget spend.
• Provides financial guidance and serve as resource for questions.
• Manages process and development of the Asset and/or Field Medical Strategic and Operating Plan.

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor’s degree required + 10+ years of experience in Pharmaceutical industry or related fields; Advanced degree (e.g., masters) highly preferred + 8+ years of experience in pharmaceutical industry or related fields; PharmD/PHD + 6+ years of experience in Pharmaceutical industry or related fields

PREFERRED QUALIFICATIONS

• Field Medical experience or experience supporting Field medical organizations preferred
• Prior Experience in working in Medical Affairs organization is essential and experience in other medical/clinical functions desirable.
• Prior experience in Project Management, Business Operations.
• Expertise or experience in Specialty care is highly desirable.
• Understanding and adherence to Project Management methodologies.
• Demonstrated results in creating and managing complex projects, including experience in budgetary management and fiscal awareness.
• Cross functional effectiveness: Ability to effectively collaborate across multiple functions including Medical (Customer Facing and HQ), Medical Information, Corporate Communications, Digital, and Commercial.
• Must be decisive, exercise good judgment in decisions, organized and with the ability to prioritize a large workload.
• Ability to manage resources, programs, and multiple projects.
• Is a role model of Pfizer’s Values of Courage, Excellence, Equity and Joy.
• Very strong communications and relationship building capacity and ability to listen, understand and integrate country and local needs into global co-created medical strategies and plans.
• Demonstration of leading innovation that will serve future healthcare needs.
• Leading effectively in a matrix and able to communicate and work effectively with all levels of management.
• Proven ability to facilitate open discussion and debate among key stakeholders and build relationships through partnering, anticipating needs, fulfilling expectations.
• Highly motivated with demonstrated track record of high performance and producing outstanding results.
• Must be independent, pro-active, self-motivated with strong organizational skills and possess the ability to manage priorities, handle multiple tasks with frequent tight deadlines.
• Excellent at attention to detail and follow-up skills.
• Knowledge of Pfizer systems including POD, Ariba BOD, EngagePlus
• Highly skilled in Microsoft Excel, Word, PowerPoint, and Teams.

Required Skills

• Work in a high paced environment
• Strong Decision-Making skills
• Entrepreneurial mindset
• Strong communication skills and ability to work effectively with senior levels of management
• Master at resourcefulness with ability to keep pace with a highly changing environment
• Strong strategic thinking skills and ability to lead/ strategic development
• Excellent business judgment
• Full knowledge and understanding of all relevant applicable SOPs
• Proven track record for implementation of projects of strategic importance, on time and within budget
• Ability to operate effectively in a heavily matrix organization, with experience managing projects with team members in multiple locations
• Influence without authority
• Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English
• Flexibility, the ability to adapt to change, external environment, project scope and direction

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Flexibility to travel 10% of the time, including potential international travel