This position is responsible for providing superior service to our guests. Must seek out opportunities to be of service. Maintain highly visible patrols to insure a safe gaming experience. Assure quality support to other departments so that they may serve guests more effectively. Promote the property promotions and events. Maintain public order and enforcing safety rules. Protecting property and assets. Investigate disturbances in the hotel, casino, or racing areas. Create fun and excitement wit... more details
Guest Safety Officer PT
Job ID
2024-120591
Property
Hollywood Casino Perryville
Location
US-MD-Perryville
Type
Regular Part-Time
Category
Security/Surveillance/EMT
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
This position is responsible for providing superior service to our guests
Must seek out opportunities to be of service
Maintain highly visible patrols to insure a safe gaming experience
Assure quality support to other departments so that they may serve guests more effectively
Promote the property promotions and events
Maintain public order and enforcing safety rules
Protecting property and assets
Investigate disturbances in the hotel, casino, or racing areas
Create fun and excitement with the customer
BRING US YOUR BEST.
High school diploma or equivalent
Effective communication (written and verbal)
Previous customer service experience
Able to handle stressful situations dealing with the general public
Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
Need tact when dealing with difficult customers
Run on level surfaces, as well as, up and down stairs
Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
Required to initiate positive interactions with guests and employees
Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
The ability to operate company motor vehicles
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
16.00
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