This position solicits new catering customers through traditional and non-traditional sales techniques. Other important duties include: contracting, planning and coordinating special events and meetings while assuring the highest level of customer service. WHAT WE EXPECT FROM YOU: Actively prospect/solicit and qualify new business for the hotel Negotiate food and beverage rates, guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines Accura... more details
WHAT WE ARE LOOKING FOR:
This position solicits new catering customers through traditional and non-traditional sales techniques. Other important duties include: contracting, planning and coordinating special events and meetings while assuring the highest level of customer service.
WHAT WE EXPECT FROM YOU:
Actively prospect/solicit and qualify new business for the hotel
Negotiate food and beverage rates, guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines
Accurately produce and/or review all catering contracts, and/or BEOs (this is addressed below)
Arrange and conduct special events, site inspections, and off-site presentations for potential clients
Regularly attend industry meetings/networking events to obtain new business (industry trends addressed below)
Assist in the completion of the Annual Marketing Plan, yearly budget and monthly forecasts
Ensure proper collection of funds for meetings and events, both directly with the client and with the hotel's accounting team
Acts as the liaison between client and operating departments to ensure a successful event and to generate repeat business
Attend hotel meetings as it relates to the position -- including BEO meeting, Accounting Meeting, departmental meetings and trainings, Food and Beverage meetings, etc.
Complete required appraisals and reviews
Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
Report any incidents, property damage or injuries immediately to Manager/Supervisor. ensure unresolved incidents are reported to Manager/Supervisor
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with COVID-19 restrictions/regulations, departmental policies, service procedures and standards
Availability to work during peak operating times, i.e.: Weekends, Nights and Holidays
Work as a team member to ensure our guests have the best possible experience
Understand company's emergency procedures and be able to apply them when necessary (addressed above)
Lead by example, be a positive example for team in action and attitude
Encourage effective teamwork
Actively prospect, solicit, qualify and book new catering business for the hotel
Work collaboratively with others to analyze and improve work processes
Promote positive interaction with all levels of management and vendors
Develop and adhere to annual action plan/quarterly SMART plans
Stay abreast of industry trends
Contribute to team/company engagement efforts
Proficient in MS office, Delphi, Cvent and Social Tables
Perform other duties as assigned by Manager and/or Supervisor
JOB KNOWLEDGE & SKILLS:
Knowledge of hotel food and beverage operations
Excellent written and verbal communication skills
Ability to perform basic arithmetic and mathematical calculations
Organized and detail-oriented
Excellent time management skills
Excellent interpersonal skills
Sound leadership and managerial skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Technical knowledgeable and competency in necessary systems and software: [Microsoft Office, Delphi, Social Tables, Cvent]
2-3 years demonstrated Catering Sales experience, preferably in a hospitality or food and beverage environment with meeting space exceeding 10,000 square feet
High School Diploma or equivalent required. Associates degree in relevant field preferred
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