Responsibilities Guest Related Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints. Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness. Concentrates on training service personnel, to continually improve the guest experience. Ensures safety, sanitation and securit... more details
Description
Position at Benihana
Position Summary Responsibilities
Guest Related
Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.
Concentrates on training service personnel, to continually improve the guest experience.
Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.
Reinforces suggestive selling behaviors by ensuring that the guest is invited to enjoy sushi, side orders, beverages and desserts as part of the dining experience.
Is responsible for maintaining the Benihana standards of products, services and quality.
Creates and fosters a culture to make wine and sake an integral part of every guest’s dining experience.
Creates an atmosphere that ensures guests to feel welcome and wish to return.
Employee Related
Sources, recruits and selects diverse, highly skilled service and front of house employees.
Guarantees commitment to dress/grooming and personal hygiene standards.
Ensures steps of service are consistently executed by training, developing and holding employees accountable.
Supports other managers in food and beverage training to develop the front of house employees.
Delivers timely performance feedback in the form of active coaching, counseling and recognition.
Prepares fair and consistent front of house schedules in a timely manner.
Ensures appropriate staffing levels to deliver a great guest dining experience.
Takes necessary disciplinary action, including dismissal for unacceptable behavior or performance decisively.
Conducts an all-staff meetings at least once every four weeks.
Is able to effectively address employee relations issues, appropriately problem-solve and liaison with the Human Resource department as necessary.
Investor Related
Develops and implements service plans that outline specific initiatives to increase return visits.
Inspires teamwork among managers to build guest counts, sales and earnings through providing a superior dining experience for the guest.
Manages beverage costs and monitors to ensure that all beverages are properly pre-checked and accounted for.
Is responsible for protecting the company’s assets and interests from damage and theft. Keeps equipment functional.
Leadership Related
Takes a leadership role in initiating service standards that support the goal of delighting the guest.
Demonstrates the appropriate level of knowledge and problem-solving and decision-making skills needed to drive service initiatives.
Holds employees accountable for excellent service-related results and fosters an environment of open, clear, two-way communication.
Gives feedback and offers retraining or redirection to raise performance.
Quickly takes the necessary and appropriate action when performance falls below standards.
Acts as an ambassador and enforcer of company regulations, policies and procedures.
Has general knowledge of Japanese culture relating to the Benihana Concept.
Must have thorough working knowledge of restaurant operational procedures in all phases including equipment.
Has full knowledge of corporate regulations, policies and procedures.
Has general knowledge of laws (both federal and local) that govern the restaurant industry.
Is able to tabulate, compute and analyze business statistics of the Benihana Restaurant.
Is able to use a personal computer or laptop computer provided by the Company for tasks given by the Company.
Is able to operate and teach employees the P.O.S System.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
Required: Three to five years of full-service, restaurant general management experience is required
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.