Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans. They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups. The E-Commerce Manager works in a fast... more details
E-Commerce Manager
Job Family
Retail and Merchandising
Type
Regular Full-Time
Position Status
Getty Center
Workplace Type
Onsite
Salaried/Hourly
Salaried
Hiring Pay Scale
$66,868 - $88,604 Annually
Salary
Commensurate with experience and internal equity
Program/Department
Finance and Accounting - 1602-GC Museum Store Operations
Requisition Number
2023-4343
ERRP Eligible
No
Diversity, Equity, Accessibility, and Inclusion at Getty
Getty believes diversity, equity, accessibility, and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
Job Summary
Working under general supervision, the E-Commerce Manager is responsible for the day-to-day operations of the Getty Museum Store retail and wholesale e-commerce sites, driving growth of the online business by enhancing customer experience, and managing customer order fulfillment, technology, and infrastructural plans. They are also responsible for generating data-driven commercial insights and managing relationships with retail and marketing working groups. The E-Commerce Manager works in a fast-paced, digitally centered environment where they oversee the end-to-end operations of the e-commerce business. An energetic, collaborative, and results-oriented team leader, they are technology-savvy with strong business acumen, able to effectively manage multiple projects and responsibilities.
Reports to General Manager of Retail Operations
Works closely with Manager of Retail Systems & Logistics to coordinate fulfillment of retail and wholesale orders
Works closely with Buying Team on building online assortment and determining stock levels
Manages the E-Commerce Coordinator
Major Job Responsibilities
Manage two e-commerce sites: direct retail and wholesale product lines
Monitor and implement best practices for e-commerce site and manage day-to-day site performance
Oversee the design and development of the website
Meet or exceed monthly and annual sales plans
Manage customer order fulfillment and ensure customer service issues are addressed
Plan, prioritize, and manage projects through the entire lifecycle, from planning to implementation
Manage expectations and deadlines for projects and workflows, adjusting resources and priorities as needed
Prepare statistical reports on e-commerce activity, analyzing website performance to drive merchandising and sales optimization decisions and achieve revenue goals
Provide support for inventory control software and Shopify e-commerce platform, troubleshooting problems as they arise
Create a calendar of e-blasts and other tools to routinely perpetuate and grow retail business, as well as support purchasing occasions like holidays
Work with Buying Team on the creation of site features and product promotions
Develop cross-sell and up-sell strategies
Manage data and image assets on websites to ensure all products are posted and accurate; manage all content on the site
Manage all online activity in relation to traffic acquisition, sales, conversion, and A/B testing and reporting
Develop and implement roadmap for online store's functionality and growth, including strategies to improve website performance; report on the utility of existing and novel strategies
Oversee or directly manage digital marketing channels across PPC, SEO, display, affiliates, email marketing, and social media
Develop content calendar and oversee regular website updates and refreshes
Provide required information for annual fiscal year budgeting process
Work closely with retail, web development, marketing, and technical teams
Analyze new market trends, business opportunities, and market segments
Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI
Analyze service quality and customer satisfaction, addressing concerns and revising policies and procedures as needed
As part of the Retail management team, may be required to assist with in-store coverage as needed; in-store retail experience is a plus
Qualifications
4-6 years of experience in e-commerce operations with some combination of managerial, buying, marketing, and accounting skills to run a high-volume retail operation
Project management experience with a solid background in the planning, prioritization, and execution of online projects
Knowledge, Skills and Abilities
Demonstrated success in following through and completing projects
Demonstrated success in growing e-commerce revenue and customer acquisition
Ability to manage multiple projects and deadlines concurrently
Able to work independently and collaboratively with minimal supervision
Excellent understanding of UX, web design, customer flow, and web analysis
Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels
Confidence in developing and overseeing e-commerce-focused digital marketing strategies
Confidence in traffic analysis, reporting tools, and optimization
Knowledge of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
Experience with social media marketing and mobile e-commerce
Excellent communication skills and interpersonal skills to work with staff, customers, and others outside the organization; must demonstrate excellent customer service skills
Demonstrate creativity in merchandising and marketing the online store
Familiarity with word processing and spreadsheet software (Microsoft Word and Excel, Google Docs and Sheets)
Working knowledge of Photoshop and ability to create basic graphics for site when required
Proficient with inventory control software and Shopify e-commerce platform to provide appropriate level of support to staff as needed
Excellent organizational skills and attention to detail
Ability to deal with ambiguity and a changing environment
Experience with web analytics tools like Google Analytics
Experience with digital photography and product photography is preferred
Benefits and Perks
Here are just some examples that Getty offers/provides for full-time employees:
Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected
403(b) Employee Investment retirement plan – with up to 5% Getty Match
Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
Educational Assistance and professional development
Paid Vacation, Sick, and Personal Days
12 Paid Holidays
Many positions have bi-weekly Off-Fridays
On-Site Fitness Center at Getty Center
Community service opportunities
To learn more about our comprehensive benefits and long list of perks, go to Getty HR.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
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