You will be providing Level 3 support to Storage and Backup environment. You will provide engineering and administration support on multiple OS platforms in a multi-vendor environment, while working closely with architecture, application development, database, server, and networking teams. In addition, you will continuously participate in developing, defining, and simplifying processes to improve services. For new initiatives or critical upgrades, you will work closely with Business/ Application... more details
Senior Systems Engineer - Storage and Backup
About the Team
You will be part of the Technical Infrastructure team responsible for designing, building, and delivering key technical building blocks such as Storage, Backup, Servers, Containers, Networking, Voice, Databases, Data Centers, Service Desk, Monitoring tools and Log and Metric Analysis platforms. Our job is to ensure that every customer has the best experience possible utilizing the vast array of technical solutions we provide.
About the Role
You will be providing Level 3 support to Storage and Backup environment. You will provide engineering and administration support on multiple OS platforms in a multi-vendor environment, while working closely with architecture, application development, database, server, and networking teams. In addition, you will continuously participate in developing, defining, and simplifying processes to improve services. For new initiatives or critical upgrades, you will work closely with Business/Application Development & Engineering teams during project analysis and design phases and with the Operations team during the implementation and post go-live support. Our job is to ensure that every customer has the best experience possible utilizing the storage and backup solutions we provide.
You’re excited about this opportunity because you will…
- Be a team player with integrity, passion, initiative, and leadership abilities to motivate others
- Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers and management
- Be organized, thorough, and extremely detail oriented; taking ownership/responsibility of overall work quality
- Love being a problem-solver, multi-tasker, and trouble-shooter of complex and diverse systems
- Bring new ideas that stretch our bounds and move the team to the next level
- Make hands-on contributions to all aspects of the group’s responsibilities
- Drive continual improvement and positive change with your scalable solutions
- Collaborate with engineers to build solutions that satisfy both infrastructure and application teams
Why you will love working at Williams-Sonoma, Inc.
- We’re a successful, fast-growing company with an entrepreneurial vibe
- A technologically and data-driven business
- Competitive salaries, and comprehensive health benefits
- We’re at the forefront of retail, redefining technology for the next generation
- We’re passionate about our internal and external clients and live/breathe the client experience
- We get to be creative on a daily basis
- We have an experienced leadership team that wants to “do it right” and is open to new ideas
- We believe in autonomy and reward taking initiative
- We have fun and enjoy our time together!
We’re excited about you because you will...
- Design, implement, manage and maintain storage solutions
- Leads and participate in installation and configuration activities of storage and backup systems.
- Provision and decommission storage in accordance with documented procedures
- Managing and troubleshooting NFS exports and CIFS Shares
- Supports resolution of production support incidents
- Troubleshoots issues across development, test and production systems
- Routinely monitors all systems within the storage and backup domain
- Performs systems resource optimization activities
- Participates in systems management, and security compliance activities
- Oversees monitoring, system access and configuration management
- Understanding of application /database design & integration with storage systems
- Identifies automation opportunities by communicating and collaborating with the team
- Researches and recommends automation and monitoring tools
- Develops and maintains procedures and storage system documentation
- Create Knowledge Base articles of operational tasks to streamline support and empower first and second level support to resolve issues
- Document the design, operation and troubleshooting of technology platforms and procedures
- Researches new technologies and processes
- Participates in On-Call rotation support
Qualifications/Experience
- Bachelor’s degree in Computer sciences, Engineering, or related field or equivalent work experience
- 5+ years of production support experience in Storage & Backup Administration
- Expert level knowledge of large-scale Storage Area Network & Systems (NetApp, EMC, HP, IBM & Brocade)
- SAN / Storage Administration certification
- Advanced to expert knowledge of technologies such as operating systems (AIX, Linux, Windows, VMware)
We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
Your Journey in Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops and learning programs
- Speaker series
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $105,000 - $135,000 annually. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
