Job Abstract

The opportunity:

The Project Coordinator (PC) is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

How you will impact WestRock:

• Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
• Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
• Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
• Create, facilitate and attend new item meetings as required
• Attend production meetings to ensure order tracking and fulfillment
• Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
• Visit key customer and vendor locations to enhance ongoing business relationships
• Organize and communicate customer feedback relative to company/plant/service performance
• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
• Provide innovative ideas relative to service, sales, and process/procedures
• Adhere to WestRock values and operating principles
• Other duties as assigned

What you need to succeed:

• High school diploma or GED required; Post-secondary education preferred
• Experience in customer service/account management preferred
• Experience in printing or packaging preferred
• Strong written and oral communication skills required
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills
• Ability to multitask and complete tasks efficiently and accurately
• Attention to detail and ability to prioritize is essential
• Must be proactive, a self-starter/takes initiative
• Ability to resolve conflicts and develop teamwork
• Personal computer experience and knowledge of Windows applications and Microsoft Office
• Ability to work with cost systems and estimating reports