Job Abstract

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job purpose
The Scribe is responsible for:
• Capturing accurate and detailed documentation of the encounter into the EMR in a timely manner
• Assisting the physician with basic patient care and medical procedures
• Assisting site managers with directing patient flow, inventory, and following up on labs
• Ensuring site lab compliance with Department of Health (DOH) Regulations
• Provide unparalleled customer service to our patients, adhering to established protocols and work processes, and successfully managing volume without ever compromising quality


Essential Functions/Responsibilities:
The essential functions of a Scribe are:
• Being able to manage a minimum of two patients per hour on average and be able to manage a minimum of three to four patients per hour during surge periods.
• Assisting the physician with basic patient care and medical procedures, which may include but is not limited to: phlebotomy, Urine Drug Screens, rapid strep, UA, EKG, procedure set ups, etc.
• Ensuring Department of Health (DOH) compliance of site lab and exam rooms which may include but is not limited to: logbook maintenance, checking for expired medications and supplies, proper handling of specimen etc.
• Escort patients to exam rooms, x rays or other facilities on site as needed
• Ability to maintain quick pace in fast paced urgent care facility for the duration of scheduled shift (8-12 hours except for meals/break time)
• Facilitating any necessary diagnostic tests (e.g., CT, MRI, ultrasounds, etc.) and referrals to medical specialists for follow-up care via Aftercare
• Assisting the physician with basic patient care and medical procedures set-ups
• Communicating with patients, pharmacies, and physicians over the phone under physician guidance
• Helping maintain a clean, courteous, and professional working environment
• Ensuring the site is fully stocked with supplies
• Providing compassionate care to our patients

Qualifications
A candidate’s qualifications will include:
• High School Degree or GED, Undergraduate degree a plus
• Graduation from an accredited Medical Assisting program and/or phlebotomy and EKG certifications a plus, but not required training will be provided
• Friendly and professional with excellent bedside manner
• Flexible with full-time work schedule including weekends
• Excellent verbal, written, and interpersonal skills
• High attention to detail
• Must exhibit passion for outstanding results and compassion for those we work with and serve
• Team player
• Flexible with full-time work schedule including weekends
• Knowledge of third party payor requirements preferred
• Strong aptitude for detail, and ability to work independently, required
• Strong organizational, problem solving, communication and interpersonal skills required
• Computer Proficiency
• Happy and positive thinking, able to project this attitude around others
• Flexible & adaptable nature to work in a continuously evolving environment
• Passion for helping others in an urgent care environment
• Bilingual language skills required or preferred based on site location.

Pay Range starting at $19.75/hr

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Physical requirements
The job may require at times to lift light to moderate amounts of weight (e.g., boxes of medical/facility supplies) to assist team members. Job also requires the ability to maintain a quick pace in fast paced urgent care medical facility for the duration of scheduled shift minus meal/break time.

Direct reports
n/a

Approved by:
Signature of the person with the authority to approve the job description
Date approved: Date upon which the job description was approved
Reviewed: Date when the job description was last reviewed

CityMD is an Equal Opportunity Employer

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.