Job Title: Aternity Performance Engineer
Department: Operations – Services
Reports To: RavenTek Program Manager
Location: Herndon, VA with flexibility for Telework
Schedule: Monday - Friday
Hours: Full-time, 40-hours/week
Clearance: Secret with ability to obtain a Top Secret
FLSA Status: Exempt
Position Summary
The Aternity Performance Engineer provides design, guidance and support for the deployment of application monitoring technologies that support the Navy. The Aternity Performance Engineer provides knowledge and understanding of data networks, system administration, and application monitoring to the entire effort for the customers. This position works with the Government, military, and other contractors to engineer, install, test, and support the technical solution(s). The performance of this position is key to RavenTek's performance on the Navy Aternity contract, and therefore RavenTek's mission to support the Navy.
Essential Duties and Responsibilities
- Guide customers on application performance and monitoring
- Create custom reports and dashboards
- Identify trends for application performance across the enterprise
- Troubleshoot APM infrastructure issues
- Provide support for internal and external customer in an enterprise environment
- Support other team members in troubleshooting and project efforts
- Configure and install APM software
- Resolve support issues as they are escalated through the support tiers by troubleshooting cloud and local infrastructure
- Create, oversee, and maintain SOPs for customers
- Ensure customers receive top of the line support in a polite and courteous manner
- Monitor application performance and integrity
- Maintain technical documentation as required
- Suggest improvements to increase application and/or endpoint performance
- Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period
- Submit MSRs (weekly, monthly, etc.)
- Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly
- Complete required compliance training as assigned
- Other duties as assigned
Qualifications, Knowledge, and Critical Skills
- Strong knowledge of Aternity, Tableau, Alluvio, Dynatrace, or similar tools
- Excellent communication, organization, and writing skills are required
- Sharp troubleshooting skills
- Ability to work independently
- Organizational and mentoring skills
- Knowledge of both Windows and Linux server OS
- Knowledge of API in pulling of data sets for analysis
Education & Work Experience
- Bachelor's Degree in a related discipline (e.g., Computer Science, Computer Information Systems, Math, and Engineering) or 6 years of equivalent experience
- Minimum of six (6) years in the industry as a Systems Engineer and/or Network Administrator
Certifications, Licenses
- DoD 8570 IAT II certification – CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
Special Requirements
Minimum of a Secret clearance with the ability to obtain a Top Secret clearance
Work Environment
Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees need to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require the ability to work on a desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Employees may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.
This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
