Job Abstract

Flexible day time hours Monday-Friday The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy. Responsibilities This position requires that you use your customer service skills to contact patient via phone, Epic software, ... more details

Summary Flexible day time hours Monday-Friday The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy. Responsibilities This position requires that you use your customer service skills to contact patient via phone, Epic software, texting and or email to schedule appointments. Documenting attempts in Epic and other software as indicated. Schedule appointments appropriately per practice protocol. Requirements Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment Excellent customer service skills Ability to communicate using multiple tools--phone, email, Epic Software Ability to document attempts in appropriate software per protocols Ability to schedule patient appointments per practice protocol