Job Abstract

Requisition ID

2024-110441

# of Openings

1

Category (Portal Searching)

Front Office Operations

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Under the Direction of the Director of Front Office as well as the Director of Housekeeping, assist in managing all facets of the Front Office/Housekeeping. Coach, counsel, and lead Associates to perform at their peak. Ensure all aspects of the guest arrival and departure experience meet Omni’s standards for superior service.

• Train, cross-train and retrain all Front Office/Housekeeping staff.
• Knowledge of all Front Office/Housekeeping standard operating procedures.
• Counsel and coach Associates to perform at their peak.
• Maintain good working relationships and establish communication with all departments.
• Proactively anticipate guest needs/maintain continuous contact with hotel guests to ensure that any challenges are resolved quickly, efficiently, and courteously.
• Run, trace reports & special service request reports to ensure guest requests are fulfilled.
• Responsible for aiding with scheduling, payroll, project management, financial checklists, ordering and receiving.
• Ensure that safety procedures are being followed according to Omni standards
• Conduct public area/guest room inspections and follow up accordingly.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

SUPERVISORY RESPONSIBILITIES:

Managing the Front Desk staff and assisting with the management of Guest Services, Ideal Services and Housekeeping staff

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1 year of hotel/resort supervisory experience required.
• 1 year of experience in Front Office/Rooms Division
• Upscale hotel/resort experience preferred.
• Degree in Hotel Management preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Salary: $68,000k

The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.