Job Abstract

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• The compensation for this position can be up to $21.92. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

JOB SUMMARY

The Success Coach provides academic coaching and mentorship to students enrolled in courses offered at the Recovery Education Institute (REI). The Success Coach models self- efficacy, self-advocacy, and paraprofessionalism; provides strength-based peer-to-peer support and/or self-help services to students, and encourages students to work with the REI Academic Advisors to set and achieve their educational and vocational goals. The Success Coach assists the REI team to develop and implement classes and workshops that focus on wellness, recovery, and independent living skills.

RESPONSIBILITIES AND DUTIES

· Utilizes “lived experience” to provide coaching to train, and support students to acquire and achieve life skills, employment readiness and recovery-centered skills.

· Develops and facilitates wellness, employment readiness recovery-centered workshops and trainings.

· Collaborates with the REI team, to develop policies and procedures concerning lived experience, wellness and recovery.

· Delivers student evaluation surveys, gathers evaluation data and measures outcomes.

· Develops and implements effective strategies to engage students in higher learning and participate in REI’s educational and pre-vocational courses.

· Collaborates with REI academic advisors and faculty members to encourage students to act as self-advocates for researching and accessing educational opportunities within their communities, touring college campuses and interviewing at and/or applying to the college(s) of their choice.

· Conducts student recruitment, registration, and retention efforts.

· Conducts class/workshop orientations for new and continuing students.

· Encourages and supports each student’s individual strengths, interests, skills and talents using a recovery-focused and strength-based approach.

· Links students to community resources, peer-focused and peer-run supportive services/programs.

· Coaches and assists students to effectively communicate and address their questions and/or concerns with REI’s leadership, academic advisors, faculty instructor and faculty adjuct members as needed.

· Delivers pre-approved high-quality educational and employment readiness curriculum trainings to students.

· Contributes to program and training curriculum development related to recovery and peer-focused services.

· Regularly attends staff meetings, participates in community outreach and promotes REI’s program services in the community.

· Adheres to all agency and program policies and procedures.

· Maintains compliance standards in accordance with HIPAA, State, County and organizational guidelines to ensure client confidentiality, protected health information (PHI) and quality of care.

· Maintains appropriate standards of professional conduct and ethics in accordance with Pacific Clinics policies and procedures.

· Models Pacific Clinics’ approach, mission, and core values in all communication and correspondence.

· Performs other duties as assigned.

JOB SPECIFIC COMPETENCIES

· Foster an open and inclusive environment for all learners

· Flexibility and willingness to adapt to program changes

· Proficient in organizing, analyzing and presenting program and student trends

· Teamwork oriented

· Attention To Detail

· Manages Multiple Priorities

· Initiative

· Research

CORE ABILITIES

Ability to:

· Teamwork oriented

· Attention to detail

· Maintain self-initiative, reliability and discipline

· Meet deadlines

· Maintain standards of confidentiality

· Proficiency in digital literacy

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

· B.A. degree required or minimum of 10 years college-level tutoring experience.

· Certified as a Medi-Cal Peer Support Specialist preferred but not required.

· Individual or family member of individual who has lived experience with mental/behaviorial

health condition or the mental health system preferred.

· Bi-lingual proficiency in English and Spanish, Vietnamese, Korean, Farsi or Arabic preferred.

· Ability to work effectively with computers and other forms of advanced technology utilized in

providing high quality counseling and instruction.

· Flexible work schedule to include occasional evenings, weekends and holidays.

· Must know or quickly acquire extensive knowledge of local community resources.

· Class C driver’s license, daily access to a car and proof of valid automobile insurance.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

LEVEL OF CONTACT WITH CHILDREN

May/will have supervised contact with children.

May/will have unsupervised contact with children.

Will not have unsupervised contact with children.

Requires full background check and TB exam.

Requires physical.

Current First Aid/CPR Certification.

DRIVING PRIVILEGES

May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.

Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.

TRAINING

Needs to successfully complete all required agency training indicated for this position.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.