Job Abstract

Position Summary: Provides customers with prompt service, quality beverages, and food products. Maintains a clean and comfortable store environment.

Duties & Responsibilities:

1. Helps guests select food and beverages by providing information about available selections. Upsells food and beverage items to maximize profitability.
2. Prepares quality products including coffee and non-coffee beverages with the use of an espresso machine, blenders, and other equipment assisting in beverage preparation. Prepares food items according to recipes.
3. Operates a cash register and receives payment from customers in cash, credit card, or room accounts. Accurately counts and provides change to customers as required. Balances all payment methods with accuracy to the sales report.
4. Follows all standard food handling, sanitation, TIPS, and health department guidelines.
5. Maintains the cleanliness of the work areas. Keeps area stocked.
6. Provide guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs.

• One year food service or Barista experience, preferably in a hotel/resort environment.
• Possess basic knowledge of food and coffee preparation, service standards of the comparable hotel, guest relations, and etiquette.
• Must demonstrate a positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires the ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Strong attention to detail. Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once.
• Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests.
• Work schedules will include working on holidays, weekends, and alternate shifts.
• Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
• Must maintain a clean appearance and professional demeanor. Team member may occasionally lift and/or move up to 25 pounds.

The Balboa Bay Resort is an equal opportunity and E-Verify employer.

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