Job Abstract

Marketing Experimentation Manager, Project Management| Retail Bank

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Project Manager you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders in the Retail Bank as well as partners across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

This role will support Bank Marketing adoption and utilization of Enterprise experimentation and personalization platforms, enabling the Bank Marketing Team to enhance the customer experience to ensure they receive the right message through the right channel at the right time, leading to increasing the effectiveness of our Marketing campaigns. In this role, you will be at the forefront of driving Bank Marketing’s use of experimentation capabilities across multiple platforms. You will play a key role in growing experimentation sophistication and maturity and delivering KPIs, along with the team, that are critical to Senior Leadership. Experimentation has high visibility within the organization, and you will be at the center of that initiative.  

We are looking for someone who thrives by enabling team members to set up their experiments when they need help and has the ability to troubleshoot experimentation set-up issues when they arise.

General Responsibilities: 

• Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.

• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements 

• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time. 

• Leveraging problem solving and influencing skills to ensure project plans deliver on intent

• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery 

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Exhibit outstanding influencing skills to effectively drive project / program efforts 

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Display a passion for coaching and developing a team of associates through their leadership style 

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes 

Basic Qualifications: 

• Bachelor’s Degree or Military experience 

• At least 7 Years of Project Management experience 

• At least 1 Year of People Management experience 

Preferred Qualifications: 

• Masters / MBA degree 

• PMP, Lean, Agile or Six Sigma certification 

• 8+ years of Project Management experience 

• 3+ years of People Management experience 

• 3+ years of experience working directly with digital experimentation tools(such as Persado, Adobe Target, or Optimizely) 

• 3+ years of experience executing experiments and facilitating experiment/personalization setup 

• Ability to interpret marketing or feature A/B testing results quantitatively, including how confidence levels are calculated and interpreted

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $147,800 - $168,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).