Guest Service. Serve as a role model for customer-first behaviors according to company standards. Build a team of customer-focused employees through coaching and measurement. Responsible for Doughnut Makers in production focusing on creating a great guest experience. Handle customer situations professionally. Handle any customer concerns. Respond to customer inquiries on a timely basis. Ensure all products meet Krispy Kreme quality standards. Conduct store tours. Answer telephone in a t... more details
The Manager of Production will oversee back of house and production operations (e.g., maximizing line efficiencies, controlling variances in daily production of product) and help with the providing a great guest experience via the Doughnut Theater and guest journey. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Production will be responsible for the full employee life cycle for production Krispy Kremers.
The following positions will report directly to the Manager of Retail: Doughnut Makers, Inventory Specialists, Sanitation Specialists, Key Holders and Supervisors.
Principal Duties and Responsibilities:
Guest Service
Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Responsible for Doughnut Makers in production focusing on creating a great guest experience
Handle customer situations professionally
Handle any customer concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Production
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot and assess any production or equipment problems
Safety and Sanitation
Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.
Ensure both the guest experience areas as well as employee areas are cleaned to the highest standards
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Inventory Management
Ensure that the retail floor is fully stocked with merchandise according to inventory levels
Maintain appropriate inventory control standards, including conducting physical counts, ensuring damages are packaged and returned appropriately
Ensure stock room areas are organized and kept to the highest of standards
Responsible for managing Inventory Specialists and ensuring they are keeping track of inventory counts, damages and other processes
Equipment
Oversee proper upkeep of store facility and equipment
Personnel
Assist management in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices
Accounting
Assist Management in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
Accounting tasks such as counting and depositing revenues.
Assist Management in completing required corporate reporting documentation, both financial and operational
Manage company resources responsibly including inventory control
Manage financial duties
Protect company assets
Leadership
Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel
Essential skills and Experience:
High school or GED required
3-5 years management experience in a retail or QSR environment
Must be at least 18 years of age
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook
Nonessential skills and Experience:
Post secondary education strongly preferred
NYC Manager of Production starting salary is $80,000 per year.
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