Meet with customers and determine their needs for repair and/or service of their vehicle issues. Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. Monitor the progress of each vehicle throughout the day, and update customers frequently. Increase profitability by maximizing sales & executing retail promotions. Oversee techn... more details
Service Advisor
Avon, OH
Service Advisor
Mark Wahlberg Chevrolet of Avon
At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!
Core Values
Honesty and Integrity
Respectful
Fanatical attention to detail
Team Player
Fun & Enthusiastic
Benefits
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Paid Time Off and 401k with Company match
Paid training and real career growth
Competitive compensation package
Employee discounts on Vehicle Purchase, Parts, Service and More!
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
High school diploma or equivalent
Valid commercial driver’s license & clean driving record
Accredited training in service advisor skills, customer satisfaction and quality control
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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