Working Title: Technology Checkout Consultant (Temporary) Department Name: Technology Loaner Program Division: Information Technology Classification Title: Information Technology Consultant - Career Classification Salary Range: $4,912 - $12,124 per month The anticipated hiring range for this position is $5,000 - $5,300 per month. The final salary is dependent upon qualifications and experience. About the Department/ Position: Under the general supervision of the Director of Service management, t... more details
Working Title: Technology Checkout Consultant (Temporary)
Department Name: Technology Loaner Program
Division: Information Technology
Classification Title: Information Technology Consultant - Career
Classification Salary Range: $4,912 - $12,124 per month
The anticipated hiring range for this position is $5,000 - $5,300 per month.
The final salary is dependent upon qualifications and experience.
About the Department/Position:
Under the general supervision of the Director of Service management, the IT Techcheckout Consultant will provide technical computing support to faculty, staff, administrators, and students for campus standard software applications, Windows and Apple operating systems, also basic knowledge of Apple MDM, JAMF configuration, setup and deploying, and client connectivity software related to the campus laptops, iPads, etc. IT Techcheckout Program. This incumbent is responsible for ensuring the day-to-day operation of the IT Techcheckout Program, assuring the devices are prepared and configured properly to be checked out and into students, faculty, and staff. The incumbent will configure and test laptops and other mobile devices for connectivity to the campus network; assign and/or resolve incidents in the IT Techcheckout Program queue in service now and from voicemail and enter detailed resolution into the incident tracking database; the incumbent will enter, control, and maintain the IT asset inventory.
Special Working Conditions:
This position may require the incumbent to be on-call 24/7 to assist with system maintenance and/or resolving emergency or urgent issues. The incumbent is required to maintain contact with their campus outside of their normal working hours on a regular basis per the applicable Collective Bargaining Agreement requirements. Remote contact shall include telephone, cell phone, wireless data access device, remote monitoring of any hardware or software device, and/or electronic mail notification regarding the status of a campus system.
Overview of Duties and Responsibilities:
- Assign and/or resolve tickets in the Techcheckout queue using Service Now, emails, voicemail, and walk-ins.
- Enter detailed information for incident tickets and resolutions in the ticket tracking system.
- Provide technical support primarily over the telephone and via remote connection and walk-ins to faculty, staff, administrators, and students on standard campus application software and hardware.
- Provide technical support on Windows, Mac, Apple products and virtual desktop infrastructure operating systems, and client connectivity software for on and off-campus as well as for virtual environment, network, and email access.
- Diagnose hardware problems, perform corrective action, imaging devices and resolve or arrange for repair.
- Explain diagnostic messages and provide assistance and documentation in using help menus and virus detection software.
- Connect workstations and other devices to the campus network troubleshoot and resolve connectivity problems.
- Enter, control, and maintain the IT asset inventory for our Device Loaner Program.
Minimum Qualifications:
- A bachelor’s degree in computer science, information technology, or related fields or similar certified coursework in applicable fields of study. One (1) to two (2) years of working experience as an information technology assistant or in a customer service environment supporting different platform computers hardware and software
Knowledge, Skills, and Abilities:
- The incumbent should have general knowledge of hardware, software, and applications (examples: Mac Pro, MacBook Pro, iMac, MacBook Air, OS X's, and iOS's),JAMF, Windows software, and applications (examples: XP/Vista/Windows 7, Windows 10), and other devices.
- General Knowledge of wired and wireless-based local area networks.
- General knowledge of mobile device management products.
- Ability to convey information of a technical nature in an understandable manner to a diverse user community.
- Ability to answer basic technical questions and solve problems quickly.
- Ability to troubleshoot, diagnoses, and solve common user hardware problems.
- Ability to install, configure, maintain, troubleshoot, and use Windows and Apple applications and operating system software.
Preferred Qualifications:
- Highly skilled at customer service through phone and service desk support.
To view the full position description, click “Position Description” above.
General Information:
- Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
- In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
- The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.
Closing Statement
California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.
California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement.
