Job Abstract

OVERVIEW:

The Emmanuel House Front Desk Clerk is responsible for assisting in facilitating and ensuring that all contact with the community and clients are handled in a professional and compassionate manner. The position is responsible for supporting the Emmanuel House Director in the completion of their duties.

DUTIES AND RESPONSIBILITIES:

• Responsible for late-night services provided at the facility
• Accountable for collection of fees, oversight of all sleeping quarters, maintenance of dormitory records, filing of client information and statistical records
• Answer phones, respond to inquiries and take messages when necessary, and see that all messages are delivered to the proper person on time
• Responsible for ongoing security checks and setting alarms throughout Salvation Army facilities on-site at 359 North Fourth Street. This includes lights, heat, air conditioning, window closure, locking of all doors, and any other care of property items as needed
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Experience in human services
• Experience with Microsoft programs (required)

SKILLS AND ABILITIES:

• Knowledge of the community and resources available
• Knowledge of residential care facilities (preferred)
• Ability to work with people from diverse backgrounds
• Great communication skills
• Team player
• Detail oriented

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.