Nova Medical Centers has dedicated over 20 years to providing exceptional Occupational Medicine services and successfully operates outpatient clinics. Nova Medical Centers' services are specifically tailored to accommodate the full needs of employers. These services include minor emergencies, injury care, pre-employment services and physical therapy. Our commitment to providing special care to our patients, excellent customer service to our clients, along with our convenient locations are just a... more details
Manager, National Lab/TPA Account
Job LocationsUS-TX-Houston
Posted Date21 hours ago(5/30/2024 12:08 PM)
ID
2024-7545
# of Openings
1
Category
Public Relations
Overview
Nova Medical Centers has dedicated over 20 years to providing exceptional Occupational Medicine services and successfully operates outpatient clinics. Nova Medical Centers' services are specifically tailored to accommodate the full needs of employers. These services include minor emergencies, injury care, pre-employment services and physical therapy. Our commitment to providing special care to our patients, excellent customer service to our clients, along with our convenient locations are just a few reasons why Nova Medical Centers is one of the most highly regarded Occupational Medicine companies.
The MANAGER, NATIONAL LAB/TPA ACCOUNT role is a fast paced, multifaceted position that drives the day-to-day success of Nova Medical Centers (NMC) clients and our world-class care delivery team. The position includes managing, developing, and maintaining business relationships with our national lab/TPA stakeholders, maintain/grow revenue, and add/build new customer accounts. A key role is to stay in close communication with clients and listen to their needs to figure out ways to achieve their objectives. Act as liaison between clients and departments within the company and convey information and ensure there is mutual understanding, and that business is conducted in an accurate and timely manner. Stay abreast of trends, changes, and actions by competitors that could impact the organization. This is an on-site full-time position based out of our corporate office located in Houston, Texas.
Responsibilities
Establish productive, professional relationships with key stakeholders and decision-makers within assigned lab/TPA organizations serving as NMC ambassador.
Engage the existing national lab/TPA clients directly to understand their business needs and develop business solutions to address those needs.
Monitor and report on outcomes of client and strategic partners ensuring the success of the relationship.
Act as liaison between lab/TPA and centers to ensure resulting is completed in a timely manner.
Be responsible for overall account fiscal status, including reconciliation.
Build and cultivate on-going customer relationships with the lab/TPA client base and high revenue growth accounts targeted by the sales team.
Work closely with Sales team on the high revenue national lab/TPA accounts by participating in meetings/calls and managing the information needed to secure the business.
Assist with account and protocol set-up for TPA portals in electronic medical records system.
Be the lab expert to assist sales team with protocol set up in electronic medical records system.
Coordination of key client/partner meetings and events.
Interact with the Center Operations, Medical, Central Billing Offices (CBOs), and Sales leadership teams to resolve national lab/TPA issues and communicate the resolutions.
Oversee and manage the implementation of new national lab/TPA accounts and maintain the relationship and maintenance for these accounts.
Qualifications
Demonstrated experience working with large national/regional lab/TPA(s).
Demonstrated decision making, problem-solving and analytical capabilities.
Proven track record in leading client strategy, high client retention and satisfaction.
Proven track record working with cross functional teams for process or operational improvements.
Knowledge of key healthcare business functions and the standard processes used within them.
Account management & customer service experience.
Organizational and multi-tasking skills.
A critical thinker with strong attention to detail.
Superior skills interacting with clients and senior level management groups.
Excellent communication skills - externally and internally.
Attention to detail and drive to exceed client expectations.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.