Build and maintain relationships with vendors to align and manage expectations of service delivery / reliability. Hold vendors accountable for performance via the use of scorecards and operational goals tracking and partnering with them to improve results. Issue and manage escalations to vendors for all pervasive operational issues.. Lead initiatives to improve service reliability and reduce cost. Engage and collaborate with other Capital One teams to ensure understanding of problem statements, ... more details
Overview
West Creek 5 (12075), United States of America, Richmond, Virginia
Vendor Manager, ATM Networks (Hybrid)
As a Principal Associate of the ATM & Cash Vendor Performance Management team, you will focus on delivering flawlessly executed processes that drive innovation, improve business efficiency, and deliver results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data and industry trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. You will inspire and influence vendors to create solutions that solve our business challenges.
We are seeking dedicated, disciplined, process and analytical professionals who excel in a team environment, are experienced in partnering with vendors, and have subject matter expertise with ATM Networks, Terminal Driving and Servicing. This individual will have demonstrated past success in improving processes resulting in savings of time and resources for the company. This individual must be able to effectively communicate and influence partners both across the company, and externally as well as across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role.
General Responsibilities:
Build and maintain relationships with vendors to align and manage expectations of service delivery / reliability
Hold vendors accountable for performance via the use of scorecards and operational goals tracking and partnering with them to improve results
Issue and manage escalations to vendors for all pervasive operational issues.. Lead initiatives to improve service reliability and reduce cost
Engage and collaborate with other Capital One teams to ensure understanding of problem statements, frame potential solutions, and evaluate vendor options to pursue
Lead RFP and contract negotiations with existing and potential vendors
Act as a subject matter expert on ATM Networks (Allpoint and Moneypass) including initiatives and projects relating to these operations
Possess a solid understanding of network rules (MasterCard, VISA, AMEX, PULSE, CIRRUS, PLUS and regional PIN networks)
Stay current with Industry trends and their impacts to our vendor partnerships
Provide subject matter expertise on processes when representing the department in projects and other meeting
Act as the incident management business owner and provide support to all resolution teams during issues or outages
Location: This role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of experience in process management
At least 3 years of experience with ATM or Card payment networks
At least 3 years experience with Issuing and Acquiring Card processing
At least 3 years of experience with ATMs hardware, ATM software, or ATM services
At least 3 years of developing or interpreting analytics
Preferred Qualifications:
Bachelor's degree or military experience
At least 3 years of experience with Vendor or Client Relationships
At least 5 years of experience in Financial services or retail banking
At least 5 years of experience with ATMs hardware, ATM software, or ATM services
Knowledge of Association Rules regarding MasterCard, VISA, AMEX, and regional PIN networks
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $103,900 - $118,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
