Job Abstract

The General Clerk will be responsible for assisting in general office support of clerical and administrative functions for the department. Maintain files in compliance with applicable laws and audit guidelines and organization. Coordinates the maintenance of supplies and materials of the department/unit.

The Healthcare Parking Operations General Clerk will report under the direct supervision of the Keck Parking Operations Manager. The General Clerk will be responsible for assisting in general office support for Keck Hospital Parking Operations which include answering telephones, and answering emails and may provide backup coverage services in the absence of other staff members.

Essential Duties:

• Provides backup coverage services in the absence of other staff members (Parking Operations Manager, Parking Office Coordinator, Parking Enforcement Officer, and Guest Relations Ambassador Services)
• Perform general office support for Keck Hospital Parking Operations which include answering telephones, and answering emails.
• Providing customers with information and facilitating resolution of customer needs.
• Enforcing Keck Hospital Parking Operations policies, procedures, and regulations.
• Maintains parking occupancy for the Keck Hospital Parking Structure, and other Keck Hospital parking facilities.
• Processes, and tracks Keck Hospital-issued parking permits.
• Maintains and fulfills inventory of office supplies.
• Providing information to patients, visitors, employees, and faculty over the phone and in person.
• Provide data entry for department programs and maintain necessary records, reports, and files.
• Greet guests to the parking office and offer appropriate assistance.

Required Qualifications:

• High school or equivalent

• 1 year 1-2 Years of experience in a related administrative assistant, or clerical role

• Demonstrate excellent interpersonal and verbal/written communication skills
• Must have superior phone presence and scheduling competencies
• Demonstrate good organizational skills and attention to details
• Knowledgeable of general office manners, routines and procedures
• Knowledgeable of existing technologies that support the efficient and effective operations of an organization
• Demonstrate strong calculation skills
• Use sound independent judgment within established procedures and regulations
• Knowledgeable of Word, Excel, and other applicable software programs
• Fluency in written and spoken English – bilingual in Spanish, preferred.
• Ability to work full time, weekday shifts as early as 8:00am
• Availability to work weekends for revenue settlement as needed
• Interact tactfully and effectively with those encountered in the course of the work, including hostile and irate citizens

Preferred Qualifications:

• Specialized/technical training 2 Year Degree

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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