| Job Description Summary: | The Division for Student Affairs (DSA) interacts with students throughout all phases of the student lifecycle. DSA’s integrated approach is to provide a cohesive student experience built upon three core values: genuine collaboration, a comprehensive approach to problem-solving, and most important, and putting students at the center of the work.
As part of the DSA team, the mission of Student Support is to help students succeed at the George Washington University (GW) by connecting them to support resources, helping them develop plans of action to meet their goals, and navigating challenging circumstances. The Student Support team aims to create an inclusive and welcoming environment to support students in building skills around self-awareness, self-advocacy, resilience, and navigating the university to maximize their GW experience. The student support team is committed to providing GW students of concern, first generation students, and military and veteran affiliated students with such support services as emergency funding, food pantry resources, as well as student health, financial, academic, and administrative services to foster their academic and career success.
Reporting to the Director, Student Outreach and Support, the Associate Director collaborates closely with members of the campus community to develop and implement a cohesive approach to strengthen awareness, education, and intervention strategies to help GW students of concern and/or who are in need.
Responsibilities include:
- Supports the effort of the CARE Team in the University’s management of high-impact, complex students of concern, defined as those who (1) threaten or attempt to cause harm to themselves, (2) experience significant disruption to a normal course of academic study due to the presence of psychiatric, behavioral, and/or mental-health related issues, and/or (3) present with behavior that may be worrisome to others and disruptive to University business or community stability.
- This position plays a key role in consulting with campus partners and triaging concerns that are reported to the CARE Team, which are related to the health, safety, and well-being of undergraduate and graduate students.
- Serves as the primary point of contact and manager for Maxient, the University’s case management software. The Associate Director will be responsible for the general management and upkeep of Maxient for the CARE Team. They will also be responsible for the preparation of any data reports and documentation requested from Maxient.
- Reviews and analyzes all incoming incident reports, flags pressing issues, assigns to appropriate individuals for follow-up, and prioritizes risk level under the NABITA rubric.
- Provides direct supervision to the Program Associate, CARE Team and Program Associate, Basic Needs.
- Service as the primary contact for students returning from a hospitalization and leads outreach effort to students who have been identified as potentially having risk factors that may impact their abilities to adjust back to university life.
- Acts in the absence of the Director to serve as the primary point of contact for internal and external campus partners, senior leadership within Student Affairs, and key campus partners.
- Supports the development, implementation, and evaluation of campus-wide resources that support students navigating critical situations impacting their academic and personal experience, including college transition issues, housing and food insecurity, financial wellness, identity development, discrimination, mental health, and sexual violence and harassment.
- Participates in regular meetings that require CARE Team presence and chairs the University’s Behavioral Intervention Team in the Director’s absence.
- Advises student organizations as assigned.
- Works collaboratively with Division of Student Affairs units as well as key stakeholders.
- Serves on various University or Division working groups, committees, task forces, or other duties as assigned.
- Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
|
| Preferred Qualifications: | - Master’s Degree in Counseling, Social Work, Higher Education Administration, or similar field, highly preferred, with 3 years of experience in higher education or closely related settings with demonstrated knowledge of crisis response, student affairs administration, and case management support teams.
- Ability to work within and assist others in navigating through complex systems; understanding of treatment programs and mental health terminology; knowledge of medical privacy guidelines and ability to communicate difficult/sensitive information with relevant parties. Working knowledge of relevant state and federal laws including FERPA, HIPAA, ADA, and Title IX is essential.
- The individual should possess excellent organizational and communication skills, both verbal and written, and exercise sound judgment and decision-making. Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle complex issues of extreme sensitivity.
|
