Claims Service Associate. At AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Service Associate to support our auto claims operations. This role serves as a foundational step on a career path brimming with opportunities for growth and skill development. It's an ideal entry point for individuals withou... more details
Claims Service Associate
At AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Service Associate to support our auto claims operations. This role serves as a foundational step on a career path brimming with opportunities for growth and skill development. It's an ideal entry point for individuals without prior claims experience and offers the opportunity to provide meaningful service to our insured members who will depend on your assistance.
What You Will Do:
- Deliver legendary service by managing auto insurance physical damage claims with efficiency and expertise.
- Investigate, evaluate, and resolve basic claims in compliance with regulatory requirements and company best practices.
- Collaborate closely with management, operating within given authority levels to make informed claims decisions.
- Maintain accurate and detailed records of claims activities using our specialized systems and procedures.
- Provide accurate interpretations of policy coverage, ensuring members are thoroughly informed and supported throughout the claims process.
- Negotiate settlements with fairness and proficiency, upholding our high company standards for member satisfaction and regulatory compliance.
What You Will Bring:
- A Bachelor’s Degree is preferred but not mandatory for consideration.
- No prior claims handling experience is required, making this an ideal position for motivated individuals seeking to enter the insurance field.
- Moderate computer literacy, along with proficiency in Microsoft Office, to facilitate efficient work management.
- Exceptional organizational skills with a keen focus on detail, enabling you to juggle various tasks seamlessly.
- Excellent communication skills, both verbal and written, for interacting with members and providing clear, concise information.
- An innovative and proactive mindset toward problem-solving and decision-making.
- The capacity to work independently, manage your time wisely, and swiftly adjust to an evolving work landscape.
The starting pay range for this position is:
$21.07 - $28.09
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
