Support Specialist I / Help Desk -Tuesday - Friday, 9:00 am - 6:00 pm & Saturday 7:30 am - 4:30 pm
Updated: June 20
Mechanicsburg
0
0mi
Job Abstract
Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use. Ensure that all issues are logged promptly and accurately with detailed up-to-date information. Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. I... more details
Search Terms: Support Specialist, Help, Help Desk, Support, Specialist
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