Job Abstract

The Customer Solution Center Member Navigator II is responsible for resolving member inquiries. Coordination of care for complex cases which may involve benefit coordination, continuity of care, access to care, quality of care issues, member eligibility, assignment, disenrollment's issues and interpreting requests for all product lines (Medi-Cal, L. A. Care Covered, Cal Medi. Connect (CMC)). It will be expected that the main focus is to provide member satisfaction. In addition, this position is ... more details

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