Qantas Premium Host in LAX Airport - Starting Pay $26.73/hr - or $20.78/hr base with Health Coverage
Updated: May 02
Los Angeles
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0mi
Job Abstract
Hallmark Aviation Services is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious Australian Airline. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)Premium host provides exceptional customer service with an emphasis on delivering personalized premium service to Qantas First, Chairmans Lounge, Platinum One Frequent Flyer Members and Major Corporate Accounts, ensuring a seamless travel experience. The Premium hos... more details
Qantas Premium Host in LAX Airport - Starting Pay $26.73/hr* or $20.78/hr base with Health Coverage
Tracking Code
LAX Qantas PREMIUM HOST MAY2024
Job Description
Hallmark Aviation Services is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious Australian Airline.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
Premium host provides exceptional customer service with an emphasis on delivering personalized premium service to Qantas First, Chairmans Lounge, Platinum One Frequent Flyer Members and Major Corporate Accounts, ensuring a seamless travel experience. The Premium host is responsible for pre-flight preparations for all First, Chairmans, and Platinum One customers including liaising with key airport and Qantas departments.
Key functions for pre and post flight operations include.
Reviewing emails to ensure all requests are actioned and or cleared, creating a shift report after requests are reviewed.
Monitor flights for next day to prepare notes for handover of host.
Communicating with Qantas lounge on customers arrival details.
Brief Customer Service Agents on any specific requirements.
Populate customer details into flight and note plans for customer arrival.
Key functions for greeting and assisting passengers include.
Host, greet and welcome all customers.
Invite customers to join Customer Service Agent at the check in desk.
Manage customer issues relating to booking or experience.
Accompany customers to airport security/immigration/first lounge.
Provide customer handover to the Lounge Host
The Premium Host ensures that customer service staff maintain Qantas standards of service excellence throughout the customer journey, including handling administrative duties and managing situations arising from flight disruptions. The primary focus is on delivering exceptional service to First, Chairmans, and Platinum One customers. The Premium host will demonstrate a positive and analytical approach to problem solving and capacity to produce results within tight timeframes. The position is a key airport liaison position that role models consistent quality customer service and team centric behaviors. The Premium host will support the Duty Airport Manager in all areas of the operation including below the wing operations and anything safety related.
Required Skills
Basic Requirements:
At least 18yrs old, with a High School Diploma or G.E.D.
Valid US work Authorization
Able to speak, read and write in English.
Flexible schedule to work weekends, holidays & overtime.
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Common sense and organized.
Time management skills
Mental capacity to make quick and rational decisions.
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a fast-paced environment.
Able to reading & comprehend reference materials, instructions, policies & procedures.
**DRUG SCREENING REQUIRED AT TIME OF HIRE**
Required Experience
.
Job Location
Los Angeles, California, United States
Position Type
Full-Time/Regular
Required Training
Required to study and successfully complete 2 weeks of mandatory training
Shift
TBD. Must have flexible availability and reliable transportation
Schedule [i.e. M/T/W/F/Sun or TBA]
TBD
Language
English Required
Salary/Benefits
$26.73/hr ($20.78/hr with Medical Benefits) , voluntary Dental Vision and 401K
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