Job Abstract

The purpose of the Community Manager I is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team. 

Duties:

·       Be physically present at the center to provide client support.  Be able to answer questions and responses to all clients and manager.

·       Prepare for client inquiries by studying products, services and customer services processes.

·       Answer all inbound phone calls for clients, sales and the company by directing callers as appropriate.  Take care of any client requests that come in by phone.

·       Greet and direct visitors with a hospitality forward mindset.

·       Receive, sort and forward incoming mail and packages for clients.

·       Coordinate the pick-up and delivery of mail services.

·       Assist in ordering, receiving, stocking and the distribution of office and café supplies.

·       Assist in the management of client onboarding.

·       Assist in the daily operations and maintenance of the center.  Ensure that the community café, business center and conference rooms are up to center readiness standards.

·       Provide marketing materials for clients and prospects. 

·       Assist in planning and attend monthly client events.  Attending networking and marketing events during business hours.

·       Perform administrative duties that support client in their daily business practices.

·       Manage all client catering requests including the set up and tear down.  Manage vendor relationships in a professional manner.

·       Schedule conference rooms, day office usage, catering and equipment usage through Operate.

·       Update and maintain accurate schedules for all clients and daytrippers.  Assist with booking and maintaining of daytripper client accounts.  Proactively outreach to daytripper clients.

·       Receive all incoming vendor invoices and determine which invoices should be entered at the center level.  Send all other invoices to the accounting department to process. 

·       Create purchase orders through Nexus Payables for offices and café supplies.  Keep an inventory of offices and kitchen supplies.

·       Coordinate with building management company and janitorial staff to assist with building issues with necessary.

·       Purchase and accurately reconcile offices supplies, postage, parking validation and FedEx accounts.

·       Improve quality services by recommending improved processes; identifying new product and services applications.

·       Familiarity with P&L reports.

·       Other duties as required/assigned.  

Core Competencies/Skill Sets:

·       Excellent attention to detail and follow through.

·       Excellent communication skills, both verbal and written.

·       Ability to organize, prioritize and manage multiple tasks.  Ability to meet deadlines with minimal supervision.

·       Ability to demonstrate flexibility with changing priorities.

·       Evidence of being a team player and support colleague with strong interpersonal skills. 

·       Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity to best service the client and team.

·       Ability to use IT/technology and Microsoft Suite

Education/Experience:

·        Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred. 

·        Minimum of 6 months experience in an office environment in a similar. 

·        Experience in restaurant, hotel, retail or other hospitality experience highly desired.