Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm – America’s most trusted authority on sleep and be part of our noble purpose to help people sleep well to live well. In addition to on-the-job training and career growth opportunities, we offer an extensive range of benefits designed to support you, your family, and your future. Job Summary: The Benefits & Operations Specialist is responsible for operational performance (service, productivity and quality) ... more details
Is your current job a nightmare? Make it a dream job at Mattress Firm®!
Join Mattress Firm – America’s most trusted authority on sleep and be part of our noble purpose to help people sleep well to live well. In addition to on-the-job training and career growth opportunities, we offer an extensive range of benefits designed to support you, your family, and your future.
Job Summary: The Benefits & Operations Specialist is responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates and leaders by responding to incoming requests regarding Benefits, HR, Payroll, and company policy/procedures inquiries. Additionally, this position administers Benefits & HR transactional activities and engages in continuous improvement of the team.
Essential Responsibilities
Review and respond to HR related inquiries and resolve complex issues timely and consistently while providing exceptional customer service satisfaction; investigate and resolve issues independently where possible.
Interpret policies, procedures, and guidelines providing recommendations and resolutions to associates and managers.
Determine and address any unstated needs and recognizes when further escalation of a situation is necessary.
Perform transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
Conduct regular data audits and analysis to identify potential compliance and data integrity issues or opportunities to improve the data integrity of the system.
Manage departmental invoices; code, make corrections and adjustments, and submit for approval within a timely manner.
Follow Standard Operations Procedures (SOPs) and process workflows. Participate in and contribute to the proactive review and implementation of process improvements.
Complete all required training modules and certifications prior to the due date.
Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
Communicate professionally with all internal and external contacts.
Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
Non-Essential Responsibilities
Maintain comprehensive knowledge of HR policies and procedures as well as federal, state, and local laws.
Provide biweekly, quarterly and daily reports to internal and external customers.
Reference company policies and procedures to ensure accuracy of response and offer all available information.
Execute company initiatives and other activities requested by supervisor.
Update job knowledge by participating in educational opportunities.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
Contribute ideas on ways to optimize or improve the team, the department, and the Company
Skills List
Ability to interact with associates at all levels of the organization.
Demonstrated effective written and oral communication skills
Excellent customer service, communication and phone skills and the ability to discern caller needs quickly and efficiently
Ability to determine when escalation of an issue is appropriate
Strong attention to detail and problem resolution skills
Effective at building cross-functional relationships
Self-motivated with the ability to multi-task, work under pressure and adapt to change
Ability to function effectively in a team environment
Competencies & Knowledge
Understands the need to maintain confidentiality of sensitive information: High
Federal, state and local employment and Labor Laws: Medium
HR principles, practices and regulations, including employment law, benefits administration, compensation and performance management: Medium
Workday System: Medium
Strong analytical and investigative skills with the ability to anticipate, define and resolve problems: Medium
Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Sharepoint): High
Licenses and Certifications
Physical Demands & Office Environment
Sitting for up to 8+ hours
Standing occasionally
Walking occasionally
Talking frequently
Hearing Frequently
Usage of hands and fingers
Reaching with hands and arms
Pay Range:
$50,000 - $52,000
Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.