The Owner Services Account Manager plays an essential role in the NetJets mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members create lasting trip planning experiences by providing exemplary customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. Tasks and Responsibilities EXEMPLARY CUSTOMER SERVICE - Ability to communicate wit... more details
Purpose of Position
The Owner Services Account Manager plays an essential role in the NetJets mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members create lasting trip planning experiences by providing exemplary customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence.
Tasks and Responsibilities
EXEMPLARY CUSTOMER SERVICE - Ability to communicate with clients through multiple channels (phone, email) with a high degree of professionalism. Strong sense of urgency and responsiveness while displaying the skills of a communication professional. Utilizes attentive and active listening to establish and maintain effective, long-term relationships (externally & internally). Identify opportunities to create exceptional experiences for clients during their travel plans.
KNOWLEDGE: Acts as a trusted advisor by consulting with clients on business and leisure travel issues including but not limited to seasonal, state-to-state, and international landscape travel restrictions. Becomes an expert on current and future NetJets products and promotions, aircraft fleet, and network of ground travel solutions (i.e. transportation, catering).
OPERATIONAL EXCELLENCE - Efficient time management skills with the ability to productively balance phone availability, email correspondences, and reservation creations to ensure booking accuracy. Proactively identifies issues that may impact a trip booking and facilitates problem solving through cross departmental collaboration. Strong attention to detail and data entry accuracy. Stays up to date on all current workflows/processes.
TRIP MANAGEMENT - As an Owner Services team, work together to monitor and update reservations from time of booking through the actual flight. Communicate with clients and passengers for all aspects of each trip, including changes to the reservation, weather updates, and possible travel restrictions/requirements.
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Education
Bachelor's in Aviation or Business Administration
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Strives for Positive Results
Curiosity
Collaboration
Adaptability
Service-Oriented
Knowledge, Skills, Abilities and Other (KSAOs)
Exceptional interpersonal, written, and verbal communication skills.
Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
Self driven and takes initiative to understand work processes within position and beyond.
Customer service experience; experience in aviation a plus.
Eager to learn about the private aviation industry and gain personal and professional growth.
Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.