Job Abstract

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Desktop Computing Administrator - University Information Services - Georgetown University

The Desktop Computing Administrator provides remote and onsite client computing services and support to the Georgetown University community.

Working within a team structure designed to meet the specific needs of a targeted user community (defined by both proximity and affinity), they provide a range of technical services, including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and AV services. As well, they build a good working relationship and communication with the user community served.

Work Interactions and Work Mode Designation

Reporting to the Team Leader in matters involving routine to advanced service support, the Desktop Computing Administrator has an integral role within the support team of a Service Management organization.

They work collaboratively with other technology providers to support the needs of the customer; and exchange and interpret information requiring an understanding of how to influence others.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

• College degree or equivalent work experience
• 2 to 3 years of experience in an IT Help Desk and desktop support environment for both PCs and Macs, MS Office, networking, security, with some internet/ telecommunications and audio-visual experience
• Good problem solving and diagnostic skills
• Good communication and interpersonal skills
• Good working knowledge of Microsoft Windows (10 - current)
• Good working knowledge of Apple OSX (13.4 - current)
• Good working knowledge of iOS and Android mobile operating systems and devices
• Good working knowledge of PC and Apple Hardware
• Basic understanding of telecom and connectivity options
• Good working knowledge of imaging technologies and virtual machines
• Good working knowledge of Networking technologies to support desktop computing
• Good working knowledge of client applications including email and MS Office Suite
• Certification in a desktop OS environment (Windows, Apple, Unix) or equivalent experience
• Basic knowledge of desktop management tools (AD, JAMF, SCCM)

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.