Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy Responsibilities CUSTOMER SERVICE - Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships. Work with facilities, cateri... more details
Floor Ambassador I
Job LocationsUS-DC-Washington
Posted Date22 hours ago(6/4/2024 10:34 AM)
Requisition ID
2024-18032
# of Openings
1
Category (Portal Searching)
Administrative/Clerical
Position Type (Portal Searching)
Regular Full-Time
Overview
Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy
Responsibilities
CUSTOMER SERVICE
Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
Work with facilities, catering and other vendors when needed
MAIL/PACKAGES/POUCHES
Receive, sort, and deliver all incoming mail & packages to assigned floors and within established time frames
Log outgoing and incoming items as required and review for accuracy/completeness
SUPPLIES/COPYING/ADMINISTRATION
Organize and distribute supplies to client employees as detailed in job requests; Verify and log orders upon delivery
Monitor inventory of supplies, stock paper and toner and keep Floor Ambassador offices and copy areas neat and organized
Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
Prepare weekly production and volume reports in order to measure productivity and prepare billing charges
Provide other administrative services from inserting, copying and photocopying to faxing as needed
Set up and maintain visiting attorneys’ offices
Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
Train end users (the client) on new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
RECORDS
Perform document scanning
Maintain files
Retrieve files from Records Center for client use as requested; Deliver files to clients within established time frames; Ensure returned files are properly logged and placed back in their proper location
Prepare files to be sent for storage; When needed, arranges for files to be retrieved from storage
Qualifications
High school Diploma or equivalent
1+ years’ experience working in hospitality/concierge setting, including mailroom/copy experience or professional office environment
Thorough knowledge of all metering, weighting, logging and other shipping procedures
Proficient computer skills
Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems,
Excellent customer service, professional attitude and appearance are a must
Strong communication skills, oral and written
Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem solving abilities
Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
May occasionally lift up to 50 lbs.
May occasionally need to climb stairs.
Ability to work overtime
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
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