As e. Payment & Risk analyst you will be a key element in the interaction with our consumers and a core element to drive the business growth and the centerpiece of the eCommerce business. You will be a key contributor to the growth of eCommerce by managing our Fin. Tech partnerships, assessing risk and abuse, and reconciling transactions, payments, refunds, returns, etc. What You Will Do. Responsible for the entire daily e. Payment operations in the US (payment processing, fraud detection). Make... more details
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
As ePayment & Risk analyst you will be a key element in the interaction with our consumers and a core element to drive the business growth and the centerpiece of the eCommerce business. You will be a key contributor to the growth of eCommerce by managing our FinTech partnerships, assessing risk and abuse, and reconciling transactions, payments, refunds, returns, etc.
What You Will Do
- Responsible for the entire daily ePayment operations in the US (payment processing, fraud detection).
- Make effective business decisions based on fraud and payment-processing KPIs, market trends, and the latest technological developments.
- Monitoring and analysis of sales transactions to identify patterns of suspicious activities and report on a weekly/monthly/ad hoc basis on main payment KPIs.
- Assess the existing eCom system and process landscape to identify vulnerabilities and recommended improvements.
- Handling of investigation requests from law enforcement authorities in alignment with legal and data protection departments.
- Manage communication and collaboration with internal stakeholders to optimize ePayment operations daily.
- Manage external service providers such as Adyen, PayPal, Klarna, Deck Commerce, Riskified, and other fintech partnerships.
- Accountable ePayment project lead for market expansions and new payment methods
- Oversee and validate refunds and customer returns and determine whether they are legitimate.
- Identify and distinguish between fraud and abuse and escalate as necessary.
- Perform month-end reconciliation tasks and assist accounting with month-end close.
- Manage marketplace payment ecosystem (Ebay and Walmart)
- Seek continuous process improvements and find opportunities for automation.
What You Need
- BA degree in statistics, mathematics, finance, business administration, economics, or similar discipline.
- At least 3 years of working experience in managing debtor management, payment, or risk management processes in an online consumer-facing high transaction environment.
- Strong experience with risk and payment management tools.
- Experience with fraud prevention and analysis.
- Highly developed interpersonal and communication skills.
What is Nice to Have
- Proven negotiation skills.
- Deep analytical skills.
- Expert Microsoft Excel and Dashboarding skills
- Previous experience with Adyen is a plus.
- Previous experience with Qlik is a plus.
What Makes You Eligible
- Be willing to travel up to 5%, domestic and/or international travel.
- This role is eligible to work hybrid (1-2 times a week in the office) with occasional trips into the Northridge office location required (this could be on 24-hour notice)
- Successfully complete a background investigation and drug screen as a condition of employment.
What We Offer
- HARMAN has different base pay ranges based on geography and work location within the US. The base pay range for this role is $83,250 - $122,100 + applicable bonus based on California work location. In addition to the work location, an individual’s base pay depends upon different factors, such as the job scope and impact and relevant skills, knowledge, education, and experience.
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- Access to HARMAN Campus Fitness Center and Cafeteria
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
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USD 99,900 - USD 122,100
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
