The purpose of this position is to oversee the fare inspection program for light rail train service and at light rail stations. This is accomplished by management of inspection personnel to include training, deployment, tactics, policy, procedures, and overall implementation of fare inspection to reduce fare evasion and overall nuisance or unlawful behavior. Other duties may include ensuring staff are trained to provide excellent customer service as the first line representatives of Sac. RT. The... more details
Description
The purpose of this position is to oversee the fare inspection program for light rail train service and at light rail stations. This is accomplished by management of inspection personnel to include training, deployment, tactics, policy, procedures, and overall implementation of fare inspection to reduce fare evasion and overall nuisance or unlawful behavior. Other duties may include ensuring staff are trained to provide excellent customer service as the first line representatives of SacRT. The Superintendent will train and supervise supervisors, leads, ambassadors/and officers, as well as review performance of staff and participate and coordinate various safety and emergency audits and reviews. This position will provide real time updates regarding incidents, accidents or other critical events.
Examples of Duties
Provides supervisory and administrative oversight by coordinating the daily work activities of the SacRT police services supervisors, transit ambassadors, lead transit ambassador, transit officers, and supplemental staff including working with Lieutenant/Captain (sworn officer responsibility) related to the Security Operations Center (SOC) and guard staffing.
Establishes and reviews employee performance standards and conducts evaluations with supervisory staff, conducts investigations and participates in grievance hearings.
Acts as liaison with personnel and risk management.
Provides departmental administration by assisting in the overall day to day management of the department, monitoring operations and ensuring effective and consistent operating practices, developing, and monitoring schedules, assisting in the departmental budget preparation, and representing the department and serving as the departmental liaison with labor unions, all departments, and outside agencies.
Provides program, policy and procedure review and analysis by developing programs to reduce light rail fare evasion coordinating the handling of passenger services complaints and emergencies, recommending, and implementing departmental policies, procedures, and quality standards, and preparing correspondence and reports.
Oversees field work by monitoring train and employee schedules/assignments, addressing issues as they arise, and responding to emergency situations.
Supports the Social Services Practitioner in daily job performance.
Assists and responds to emergency situations as needed.
Performs related duties as assigned.
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position. SacRT reserves the right to determine the equivalences of education and experience.
Education: Associate's degree, diploma or equivalent from an accredited college, technical, business, vocational, or correspondence school in Business Administration, Public Administration or a related field.
Experience: A minimum of five (5) years of experience in public transportation, with three (3) years of experience in rail operations and/or rail security operations, and two (2) years of supervisory experience.
Certification & Other Requirements: Possession of a valid California driver's license is required with the ability to obtain and maintain a PC 832 Certificate.
Proof of required education beyond high school, such as college transcripts, diplomas, and/or certificates must be submitted at the time of application, if not substituting experience for the education requirement.
Filing Instructions/Supplemental Information
The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available at our website at www.sacrt.com.
A completed employment application and proof of education, as outlined above, must be submitted online no later than Monday, July 15, 2024, at ll:59 p.m.SacRT will not process incomplete applications. Resumes are not accepted in lieu of application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at 916-556-0298.
SacRT has a stand alone pension plan which is not part of, nor does it have reciprocity with CalPERS.
SacRT is an Equal Opportunity Employer (EOE) - Minorities/Women/Disabled/Veterans.
This position falls under Management and Confidential Employee Group (MCEG).
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.