JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant e... more details
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We’re looking for an East Regional FM Lead to join our team!
The Regional Facilities Manager Lead oversees, guides, and mentors a team of Sr. FMs, AFMs and Engineers with responsibility for service and customer experience for a distributed site portfolio in the eastern US. This position will also act as a key leadership contact for client sites their respected region.
This is a hybrid position; mostly working from home with regular to client sites within their region as needed.
Job Title: East Regional Facilities Manager Lead
Reports to: Account Lead - North America
Type of Employment: Full-time w/JLL employee benefits within 1 month of employment
Schedule: Hybrid (2 days on-site), Monday-Friday, 8:00 AM to 5:00 PM
Location(s): New Hampshire, Massachusetts, Virginia, Maryland, DC
Travel requirements: a couple times a quarter/every other month for 2-3 days
Additional Perks: annual bonus, company provided cell phone, laptop, travel reimbursement
What your day-to-day will look like:
The Regional Facility Manager Lead (RM), will be responsible for the delivery of quality facility management services in multiple sites across the U.S.
The RM coordinates account related deliverables and responds to client satisfaction issues for effective reporting and service
Manages the administration of Computerized Maintenance Management System (CMMS) system elements within their region. Owns the responsibility of the processing of work orders and related invoicing to reconcile vendor activities, coordinate site resources, and engineering delivery.
The RM performs facility condition inspections to grade building systems and schedule maintenance projects and maintain account financials
Manage vendor performance to satisfy client's request within scope of service
Work with Americas Account Director to oversee the delivery of maintenance/repair services, work place experience and excellent client/customer support.
Coordination of Site Engineering teams for effective asset management and work order resolution with strong partnership with the Engineering and PDS/MAC/OP teams.
Ensure client satisfaction with delivery of Facility Management and Workplace Experiences services and provide a lead role in monitoring and increasing customer satisfaction
Interface with customers of client properties- RM is the face of JLL customer service at the regional level
Key in the development and management of capital budgets
Support the Account team in the implementation of short and long-term projects/initiatives for the client
Accomplish key performance indicators as identified by the Account
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
Maximize utilization of suppliers, preferred vendors/contractors
Evaluate technician and subcontractor performance
Ensure compliance with Jones Lang LaSalle minimum audit standards and client’s standard processes
Any and all other duties and tasks assigned
Required Skills and Experience:
High School Diploma or equivalent; Military service or college education in facilities, property, business or related is desirable
Bachelor’s degree or equivalent work experience in Facilities or Maintenance Management
10+ years of commercial facilities or property management with a third-party provider, corporate or as a consultant
Knowledge of commercial real estate, HVAC, electricity, telecommunications, furniture and building energy management systems
Prove Success in managing FM and soft services, vendor management
Proven success managing subtenants and lease portfolios, lease management
Proven success in working at corporate headquarters
Proven success managing multiple facilities within a geographic zone
Experience in expense and budgeting management
Experience in capital planning and capital projects
Customer experience and relationship management skills
Strong organizational and management skills
Excellent communication and computer skills
Data Analysis skills
Experience with Class A buildings
Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.
Estimated total compensation ran for this position is:
128,300.00 – 157,200.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –Andover, MA, Burlington, MA, Columbia, MD, Haverhill, MA, Lowell, MA, Nashua, NH, Reston, VA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.