What you Bring: 10 years of experience working in the telecommunications industry, specifically Access Services, Local Services, and/ Number Pooling experience. Consult and demonstrate highly sophisticated or unique knowledge and understanding of concepts, theories, and procedures to address highly complex problems which are not clearly defined. Sets objectives and solves problems of complex issues where analysis requires in-depth evaluation of variable factors. Anticipates internal and/or exter... more details
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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
What you Bring:
- 10+ years of experience working in the telecommunications industry, specifically Access Services, Local Services, and/Number Pooling experience.
- Consult and demonstrate highly sophisticated or unique knowledge and understanding of concepts, theories, and procedures to address highly complex problems which are not clearly defined.
- Sets objectives and solves problems of complex issues where analysis requires in-depth evaluation of variable factors.
- Anticipates internal and/or external business challenges and/or regulatory issues.
- Operates with no supervision in a complex environment.
- We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:
- Using of the Microsoft Office suite (including Excel, Word, Outlook, and PowerPoint).
- The ability to interpret and quantify data that represents changes in processes and provide feedback to stakeholders to improve, fix or discontinue.
Impact You'll Make:
In this position an associate needs to possess the following skills:
- Professional communication skills
- Proficiency in Microsoft Office Tools (Powerpoint, Excel, Word, Office)
- Presentation Skills (adapt at developing and delivering presentations to internal teams, management and customer teams and management)
These skills will be required to perform the duties listed below:
Sales Support Activities
Pre-Sales Support (Support sales with basic understanding of customer needs and how their needs may work with Neustar service offerings)
- Work closely with Engineering and Product Management teams to obtain LOEs
- Assist sales with drafting SOWs and Change Orders
Deployment Activities
- Conduct internal and external project kick-off meetings
- Create/Update project tracking tools (i.e.; Salesforce Project, Monthly Operational Revenue tracking, Billing)
- Develop and maintain Project Plans
- Responsible for gathering, defining and analyzing requirements specific to the customer deployment. Communicate requirements with other teams (i.e., Product, Operations).
- Participate in the development of technical and operational documentation that defines systems and people interactions.
- Schedule software and configuration releases.
- Conduct various customer meetings.
- Responsible for the implementation of connectivity between Neustar, Customers and third parties (i.e.; Service Providers, vendors).
- Support customer testing; attend customer testing review calls and supporting troubleshooting of testing issues with customers, engineering and third parties.
- Schedule customer training
- Coordinate production cut-over
Post Deployment Support
Support service troubleshooting in production (Network connectivity, Application Support, Process workflow, Industry best practices
- First level analysis of issues reported by customers
Maintain an understanding of customers applications, internal processes, and how they may have a potential impact on upstream/downstream workflows and/or industry best practices.
Prepare content for Business Reviews with the customers. This would include doing an analysis of their operational health (i.e.; volumes, issues etc.)
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Advisor, Solutions Consulting
