The Operations Supervisor has primary responsibility for the planning and operational performance of the assigned laboratory (ies). The Operations Supervisor is responsible for direct oversight for the day-to-day operations, customer experience, quality and safety within a lab. The manager is accountable to know and follow the company policies and standards, lead through example in the lab, and live the values of the organization while supporting the rapid growth the company.
ESSENTIAL FUNCTIONS
... more details - Directly supervise and lead a team of operational staff, providing guidance, coaching, and support to ensure their performance meets or exceeds expectations. Management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity, and daily operations of multiple levels of staff and multiple functions/departments across matrix organization. Manage daily operational activities, including scheduling, task assignment, and resource allocation, to ensure timely completion of tasks and projects. Maintain key performance indicators (KPIs) to measure operational performance, analyze data to identify trends or areas for improvement, and report findings to management. Assist in the development and monitoring of departmental budgets, identifying cost-saving opportunities and implementing cost-control measures as necessary. Identify opportunities for process optimization and efficiency improvements, implementing strategies to streamline workflows and eliminate waste. Monitor and maintain quality standards for products or services, implementing corrective actions as needed to address deviations and prevent reoccurrence. Work closely with the Quality team to assure method and SOP compliance. Monitor and manage facilities and equipment and keep both in sufficient working order. Maintains necessary supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting supply orders; verifying receipt; and maintaining an orderly storage system. Improve our product and delivery to our Customers. Provides information by answering questions or inquiries from both internal and external customers. Ensure compliance with health, safety, and environmental regulations and company policies to maintain a safe and secure work environment for employees. Other duties as assigned or requested
MINIMUM REQUIREMENTS
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Job Requirements
Bachelor's degree in related field from a four-year college or university; and Minimum 4 years of relevant industry and laboratory operations experience including management experience. Sound knowledge of principles, terminology, practices, techniques and instrumentation commonly used in a laboratory setting. Experience in leadership and supervision is essential. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members, foster a positive work culture, and resolve conflicts effectively. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions to improve operations. Proactive problem-solving orientation, with the ability to anticipate potential issues, develop contingency plans, and implement effective solutions. Excellent verbal and written communication skills, with the ability to effectively communicate with employees at all levels of the organization, as well as external stakeholders. Exceptional organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Flexibility and adaptability to navigate changing priorities, unexpected challenges, and evolving business needs in a fast-paced environment. Keen attention to detail and a commitment to ensuring accuracy and quality in all aspects of operations. Must display a positive and enthusiastic demeanor throughout the execution of all duties. May require travel up to 25% in some areas
