Job Abstract

Under the supervision of the Director of Patient Access, the Patient Access Manager establishes and coordinates all aspects of the Admission process to facilitate an efficient and customer-friendly atmosphere, in line with the mission and core values of FMOLHS. Patient Access Manager responsibilities may include: inpatient, outpatient, and emergency department registrations; time of service collections; screening for financial assistance; and referral, insurance verification, and pre-certification processes. Assures development of a high-performance work team through coaching, mentoring, and daily briefings. Responsible for analysis of performance metrics to improve process performance. Maintains all levels of the Admission process in conjunction with JCAHO standards and HIPPA regulations. Develops and maintains working relationships with physicians and office staff, as well as other customers within and outside the facility. Will be assigned to manage one of the following areas: Inpatient, Outpatient, and ED registrations for Angels location registrations; Financial Counseling; Pre-Access.